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ComplaintsforBodySoundHealth
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Bodysound company tried to charge my bank account $39.95 but bank alerted me that it was fraudulent and declined it. I don't know how they got my card number.Business response
03/31/2022
Business Response /* (1000, 5, 2022/03/28) */ We apologize for any inconvenience this has caused you. We have a 90 day no questions asked refund policy, but since your charge never went through, I went ahead and cancelled the invoice from our system and deactivated your account. From the complaint, its obvious you were not aware of the membership. You either signed up after purchasing a health product online or via a phone call to your house. If it were online, the purchase would have most likely been about a month or two ago. We are a Health and Wellness Educational website. We provide a medical professional to answer customer emails regarding anything health related. The medical professional can also provide suggestions for a healthy diet for the customer. The site is updated frequently with blogs and health related articles. Tens of thousands of people sign up for the service each year. Most are very happy with it. We are sorry that you signed up in error or, if there was fraud of some sort, we recommend that you cancel your card as soon as you see the refund hit your account. This can happen, and because of that, we make sure to stick to the no questions asked refund policy. I personally went in the system today, and made sure that you had been removed from any type of rebilling. You will not see a charge from us again. Consumer Response /* (3000, 7, 2022/03/28) */ I'm not sure how I requested anything from this company but I done with it now.Initial Complaint
09/20/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I am not sure how this business received my information, they charged my bank $19.95. When I called to see who they are they kept saying someone authorized it online and they would cancel the account but they would not refund my money. I have never even heard of them. I went to their website and still have NO clue who they are and they are not in my browser history prior to me checking their website today.Business response
10/05/2021
Business Response /* (1000, 5, 2021/09/20) */ We apologize for any inconvenience this has caused you. We have a 90 day no questions asked refund policy. On 09/17/21 when you had spoken to our Support Team, the transaction of $19.95 had been refunded. From the complaint, it's obvious you were not aware of the membership. You either signed up after purchasing a health product online or via a phone call to your house. If it were online, the purchase would have most likely been about a month or two ago. We are a Health and Wellness Educational website. We provide a medical professional to answer customer emails regarding anything health related. We also provide a healthy dietary suggestions. The site is updated frequently with blogs and health related articles. Tens of thousands of people sign up for the service each year. Most are very happy with it. We are sorry that you signed up in error or, if there was fraud of some sort, we recommend that you cancel your card as soon as you see the refund hit your account. This can happen, and because of that, we make sure to stick to the no questions asked refund policy. I personally went in the system today and made sure that you had been removed from any type of rebilling. You will not see a charge from us again. Consumer Response /* (3000, 7, 2021/09/26) */ Before I filed my complaint they told me there we no refunds. However, after filing my complaint they did issue a refund. Thank you for your assistance.
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.