Business ProfileforEMERG+NC Property Rescuers®

Originally filled complaint against ******* Flooring installed under ********, however Emerg+NC is the company I paid.I am seeking the replacement of a bad install flooring job & repairs. I was strung along for years (Giving grace w/ Covid) with both **** *** and Emerg+nc saying repairs/replacement were going to be completed. Pics after Repairs Sept 2021: ******************************************* Boards damaged during the repair, but are refusing to make good on their word everything would be replaced that was damaged. I also stopped the installers to let them know boards were still not being fit together properly. The installation manager told them to continue to work.Emerg+NC went back and forth with ******* multiple times, **** *. even emailed multiple times ******* requesting the entire floor be replaced b/c it was unacceptable. When **** *** wouldn't budge w/ replace, Emerg+NC offered to ensure the repairs were satisfactory and I agreed to the terms. No docum. has been provided showing installation and repairs were within tolerance. Spoke w/******* @ **** *** and she assured me the pictures provided after the repair were not satisfactory and she would get my flooring fixed. Emails show customer care agreed with me that the repairs were not satisfactory, but she couldn't do anything because the manager and Emerg+nc state it's within tolerance. I was promised a satisfaction guarantee of 12 months and I addressed my concern the day the flooring was originally installed in 2019. Emerg+NC did not fulfil their promise of satisfaction guarantee and promise of fixing all my flooring issues. I received a new flooring quote to replace the existing flooring since it is discontinued and cannot be ordered. I wanted to be upfront with the new contractor and ask if the flooring installed was satisfactory or if I was being "too picky" as Mr. **** ****** states. The new contractor assured me I was not being too picky and pointed out many flaws of the installation.