Business ProfileforNational Platinum Service

I bought a **refrigerator from ****** last year Apr2022. We have been having issues with the refrigerator recently and reached out to ****** as it was under 2 year warranty.****** opened a ticket with ** and ** opened a ticket with their service provider National Platinum Service(***). Details are as 8/9 : We got an email from ****** that a case has been opened with **/*** with caseno:RNN230809070827 stating they will be reach out to us.8/11 As we didnt received any response or call from *** we called them to enquire about our case and sent the error showing on refrigerator,** model details and ** app error to the *** via cell***********) as asked by them. They said they are going to check the error code with their team and get back to us on 8/14EOD. We didnt got any call on 8/14. 8/15 We gave a call to *** to enquire about our case again. They didnt had any update on our case and said will get back to us by EOD. 8/16: After doing the follow-up with *** again they said that a part has to be replaced and they have placed the order with **. 8/17: After following up with ** and ******, they said that the part has been delivered at 10: 14 am on 8/17 with ***** tracking number ************ but, *** denied that they didn't receive the part.8/18: *** still denied that the part has been delivered and it is not showing up in their inventory. 8/21: They still denied that the part has not been delivered & it is not showing in their system.They don't have any answer when it is going to be? and how much time it takes to track that part and when serviceman is going to come to fix it.It's been 15 + days that we contacted ****** and we are without refrigerator for these days but we are left alone and the *** is still rebutting of receiving the part from **.We are a family with 3 small kids and have been dealing with this issue in hot summer. There has been heat advisory and our food had been spoiling day by day. Each day we are calling for status with *** but no progress