2 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Kevin F
5 stars06/23/2023
I have had a washing machine warranty for years with Warrentech. They've been great-- except when I needed them. When my washer went south, they "dispatched" a guy a state away to help me. When he didn't show up and didn't call, I called him and he said "they don't make my schedule." And that was the end of his work. After remaining frustrated, I called the warranty company again, and the sent National Platinum Service. They told me when they could come, but it wasn't particularly convenient for me, so they said they'd try to adjust things. The schedule was 3-6. At about 2:00, ** showed up with tools in hand and went right to work. I could hear the washer getting worked on, and sure enough, he had is spinning like a top. He was done and out of our house before he was even scheduled to arrive! I've used the washer since he left, and it's finally working, thanks to JC and NPS. I hope they will be selected to work on my appliance the next time it croaks.Review from Sarah T
1 star07/04/2022
I would like to start off by saying that , I did not contact this company for service . I have an account with ******** **** shield who contacted this company for us. We made the order on 6/22 to get our freezer stopped working this is the one attached to the fridge . three days late someone from this company contacted us to ask for the serial number (which we gave them) two days later nothing , no call no show . we finally contacted the company to inform them it have been long enough and we need a freezer, They them inform s that the earliest they could come out was 7/13. Needless to say our fridge went out two days ago , ******** **** shiel decided that a diffrent company was needed.
National Platinum Service Response
07/08/2022
Hello Ms. *****, We apologize that the repair process on your refrigerator was not efficient enough. We would like to fully explain our situation from the day we received the ticket from ***. 1. It seems that you placed the repair order with *** on 6/22/22, however, we have NOT received the work order from *** until 6/28 at 16:57 based on our computer database. Once the work order was received, our CSR made contact via text message requesting full symptoms and the model serial tag of the unit for our tech manager to review and triage based on your model, serial information, and symptom. 2. We have received your response on 6/29 and we responded back stating " Our tech manager will review the symptoms that you are experiencing and we will get back to you once the tech manager is complete with triage. We will inform you if there are any parts needed in advance to repair the unit. Please allow 1 or 2 business days for this process. We will also give a call out to schedule a time and date of service sooner if we are not waiting on parts for repair in a few days time. " 3. After the triage is completed, on 6/31 we contacted you via phone to schedule an appointment for a diagnostic on your unit and our first availability was 7/5. Unfortunately, we were not able to get in touch with you at that time. We have not received any phone call or text regarding scheduling nor any questions about the process of repair after that. We have not informed anyone our first availability was 7/13, which we never prolong scheduling our customers 2 weeks, especially NOT COOLING issue. 4. After the 4th of July weekend, we received a cancellation notice from ***. We really do apologize that there was a misunderstanding about the repair process and miscommunications. Thank you.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.