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ComplaintsforJiffy Lube
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On Feb 25th 2023 my vehicle was taken to Jiffy Lube in ****** **. The employee decided to not put any oil in my vehicle. Which caused my vehicle to break down on the side of the road. They sent an employee from the shop to put oil in my car, of course that did not work. They admitted fault and said they would pay for all fees to get my vehicle fixed and any other expenses due to not having my vehicle. I have written proof of all of this through email. That has been back and forth with no resolution. I am told now that corporate will contact me because of the cost owed to me. That was a week ago and I left a message for their corporate office, and still no reply. I have been without my vehicle for almost a month now and Jiffy has done nothing to fix this situation or help me in the process. I have not been refunded for the oil change that did not take place, no funds towards having to get my vehicle towed, no funds to pay for the diagnostic, no funds for the rental I have to pay for, and no funds to fix my vehicle. I have email documentation of them admitting fault and saying I will be reimbursed but still nothing. All fees are now close to $11, 300.Business response
04/26/2023
This needs to be sent to our corporate office. We are a store and have no decision making power in these matters.
Send it to WWW.jiffylube.com/help or call ************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.