Business ProfileforWilson Collision Centers

We had our daughters Jeep Patriot towed to this garage after an accident. We used this garage because it was on our State Farm approved list of garages and after calling several this one said they could get the car fixed the fastest. The entire time we have dealt with one of the manger/ co owners **** Wilson. The car was taken there jan 5th. After evaluating the car several days later he originally said it was totaled then a few days later came back and said it wasnt thet he was mistaken and was looking at the wrong car. This was after we called him almost daily thet week asking for progress/ updates on his evaluations. The car is still currently at his shop and he continues to tell us different dates thet the car will be finished. It was supposed to be ready three weeks ago but he continues to push the date off. First it was a hold up on parts. It is always a different story. We have also reached out several times to State Farm for help. They have reached out to him too with no results. He told them today it was delayed because the wrong parts were orders but he never told us that information. He was supposed to call us with updates but not once has he done that. Each time I or my daughter calls to get updates he gets very defensive and rude. He has also talked harshly to my daughter and yelled at her today. She called for an update today (2-15-2023) and was talked to very rudely and harshly by him. He was extremely defensive when asked about the location of the car. He said yesterday it was sent to another shop for alignment and at first refused to give her the name of the shop. She told him it was her property and demanded to know where the car was. He finally told her and yelled at her not to contact the other shop for an update. Once again he could not give us a date the car would be finished. My daughter is 6 months pregnant and has had to request a leave from work and school because she cant afford a rental car. Car star has been told this.