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ComplaintsforFort Financial Credit Union
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Complaint Details
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Initial Complaint
12/08/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I am a former WA resident who relocated to *********, ** two years ago. I have an account at Global *** ********************************************* (formerly ****** *** Credit Union). Fort Financial is a part of the Co-Op Shared Branching. For months, I had been going to Fort Financial in ********, ** to make my payments. This had never been a problem until September 2023 when I went to make my payment. I was told that my ID was invalid, which was untrue. I have an ** driver's license which I show them every month when I make my payments. Then I was told that the account still has my ******** ID number. That never prevented them from accepting my payments before. I called ***********************, AVP-Regional Manager for Fort Financial. Two weeks later, she returned the call and vowed to look into the issue and get back to me. She asked me to send her a copy of my ** license, my ******** license, a current photo, and a copy of previous bank receipts proving that the tellers had accepted my payment by viewing my ** license. I emailed ***** all of the information, per her request, on September 29, 2023. I never received a response. I followed up with a phone call and left a voicemail to ensure she received the email. I left a second voicemail in early November but still have not received a response. Not having access to my credit union account is a major inconvenience. I cannot go into the shared branch (Fort Financial ********) and make my monthly payments, nor can I deposit cash into my account. *************************** lack of follow-up and follow-through is completely unprofessional and honestly, unconscionable, behavior. I want to have immediate access to my account simply by having the tellers accept my ** ID as they had done in the past.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.