Business ProfileforKeith Hawthorne Hyundai

On 12/27/23, I brought my Santa Fe (2014) in for a routine oil change and was informed the break pads needed to be changed. I told the service manager, ******, that I was fine with replacing the break pads, but that the engine light was on as well, and that we had been burning a lot of oil, which was unusual. He advised me that we could run a check on the oil and I would need to bring the car back in 1k miles--I agreed.After paying over $700 for break pads, and being told my car was fine, I drove to the mountains with my children. Car seemed okay. On 1/8/24 (12 days later) I nearly died in the middle of an intersection when my car COMPLETELY STOPPED WORKING. I couldn't steer, the power was completely off, and only by a miracle did I manage to get the car into a safe place, where I had it towed to Keith Hawthorne Hyundai. 1/19/24 I finally heard from ****** that the engine was dead, due to carbon buildup (which has never been mentioned before, in all 9 years of owning this vehicle) and that the engine is beyond repair. I asked for options and ****** said that we can scrap the car (they would pay $500 for it, less than the price of the new break pads) or we could replace the now-obsolete engine with a similar one, with 90K miles on it, for $14k. Apparently the carbon buildup is a common issue with Hyundai engines, but no one EVER said anything to us. This dealership has done all the oil changes and maintenance for years.I've never written a complaint before, but the way the dealership handled this traumatic and extremely expensive emergency--from the long wait time, to the lack of customer service, to the refusal to help in any way when this feels like a terrible situation that could have been prevented with better communication--and I'm sick over it. We thought highly of this dealership, but now I'm not sure if I want to ever return. They let us down. No one ever mentioned the carbon buildup issue, and now we have a huge financial problem and no help.