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Find a Location

Benny's Transmissions & Auto Repair, LLC has 1 locations, listed below.

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    Business ProfileforBenny's Transmissions & Auto Repair, LLC

    Transmission
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/30/2022

    Years in Business: 2

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    803 E Garrison Blvd, Gastonia, NC 28054
    BBB File Opened:
    11/15/2022
    Years in Business:
    2
    Business Started:
    5/15/2022
    Business Started Locally:
    5/15/2022
    Business Incorporated:
    6/15/2022
    Accredited Since:
    11/30/2022
    Type of Entity:
    Limited Liability Company (LLC)
    Number of Employees:
    3
    Alternate Business Name
    • Benny's Transmission
    Business Management
    • Mr. Benjamin Chavez, Owner
    Contact Information

    Principal

    • Mr. Benjamin Chavez, Owner

    Customer Contact

    • Mr. Benjamin Chavez, Owner
    • Ms. Flor Ayerdis, Secretary

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/29/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I had my catalytic converter fixed at bennys transmission in August 2023. In january my check engine light came on and I had the code pulled at auto zone where it said that my catalytic converter went out again. I have not had the catalytic converter for a year yet so it is still under warranty. I took my car back to bennys transmission where I had it fix. They pulled the code and it read catalytic converter failure. They proceeded to tell me that my light was on despite what the code was pulled for catalytic converter They told me it was because of the gas I was using which is 87. They told me I needed to put in a higher grade. I did not believe them. They erased the code from my car and said there was nothing wrong with my car after two separate reading stating a failed catalytic converter. They told me I need to put a different gas in my car. I then proceeded to call the kia ********** where I bought the car from and ask what the manufacturer says about what type of gas is for the car. They informed me that it is in fact 87 which is what I have been using this entire time and they told me not to put any other gas in the car. I called back to ***** and explained that the car is suppose to take 87 gas. They told me there is nothing wrong with my car despite two separate codes being pulled one that was done by them. I felt like they did not want to fix my car eventhough it was under warranty and should have been fixed for free because it was a faulty catalytic converter and it has not been a year. They was very rude and denied anything being wrong with my car because I feel like they did not want to pay for my car to be fixed. I do not recommend this business for anyone getting there car fix. If you get something fixed by them and it breaks and it's under warranty they will not honor there warranties and fix your vehicle. The most shadiest thing they did was erase the code and then tell me that they have to have a code pop up for them to fix my car.
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    Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    BBB of Southern Piedmont and Western N.C.

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