Business ProfileforAtlantic Casualty Insurance Company, Inc.

By far, the worst insurance company I have ever had. We had them provide insurance for our small nonprofit foundation for a whopping 5.5 months. We insured our headquarters, a 1950s two story house that had been a residence until we acquired the building. First, they scheduled an inspection and then missed the appointment. Then, when they finally decided to reschedule, they tried to say it was our fault that the inspection hadn't occurred. Okay. While it irritated me, I figured they just got it wrong. We'll move on. The inspector, a young lady who appeared to be a high school student based on her school uniform shirt, arrived thirty minutes early and started the inspection without us. The report came back that we needed to trim tree branches that were hanging over the house. They weren't. I sent pictures. They relented. The point of contention came over a ventilation space that allows the underside of the house to dry. This 70 year old house in ********* is built on cement piers, not a concrete slab. Atlantic Casualty insisted that I close these "holes" because "it could cause damage to the foundation". I sent pictures of the space covered with the decorative vent cover that is designed for that space. No, they replied. It has to be sealed. I finally called them to ask if they were imbeciles. They didn't care for that and, shortly after, they cancelled the policy for "non-compliance". They're right. I won't comply with a ridiculous demand to close up a hole that was intentionally placed there by the builders to allow ventilation and prevent the wooden floors from rotting. Do whatever you can to avoid this company.