ComplaintsforAP Emissions Technologies
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Complaint Details
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Initial Complaint
03/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On September 20, 2023 I purchased an AP Emission Technologies catalytic converter and resonator part number ****** from Amazon for $423.81. The catalytic converter has a 5 year / ****** mile warranty according to AP Emissions website, Ive put under ***** miles on this catalytic converter. In January of 2024 we had some cold days, and one day when the temperature was 6 degrees I started the car and the catalytic converter rattled for a bit till the car warmed up then was fine. It was a bit of a concern but it didnt do it again so I didnt worry about it. The same thing occurred in March 2024, except the temperature was in the 40s, and now it rattles every time I start the car till it warms up. On March 6, 2024 I called AP Emissions to find out what their warranty process is, and how to get the process started. I explained the issue, and was told that the engine in the car had over heated and this had ruined the catalytic converter, and that this was my fault and not covered by the warranty. The engine in this car has not over heated! It reaches a normal operating temperature and stays constant. I believe they use the overheating engine as there standard response to complaints so they do not have to honor warranties. I would like either a new converter or a full refund.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.