Customer ReviewsforDeacon Jones Honda

I went in for a scheduled basic oil change which took over an hour that and per their website costs $49.99. When I checked I was asked if I was getting an oil change and a tire rotation to which I corrected the woman and said no just an oil change then when the car was done, I received a bill for $138. When I question this, I was told they didn't have the right oil and had to use ultra-synthetic oil to which I said I did not authorize that. I should have been told and asked if it was ok but was not, I would have gladly rescheduled my appointment if asked. So, then he knocks the price down to $83 to which I still ask why is it still so high and was told that is the price for an oil change and tire rotation. Then I say I specifically told the woman I didn't want a tire rotation so then he knocks the price down to $73. Finally, I just pay my bill just to be done with this but after notice on the bill that a tire rotation costs 19.99 so why did he only take $10 dollars off. How does a company get away with practices like this I used to be an auto mechanic for many years some time ago and you always get approval before you do anything outside of what the customer asked for?

Hello *****, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to us at ***** ******** at your earliest convenience to discuss how we can turn this experience into a positive one.

Brought my Honda in to have a set of keys made and programmed to the car, the dealership said I would have my car back that night. It sat for 3 days before anyone touched it and all they did was lie to me and give me excuse after excuse about why they haven't working on it yet. They then informed me that they couldn't find a locksmith to fix it, after they told me all work was going to be done in house. It's been sitting up there for a week now, and they are now refusing to even put my car back together so I can take it someplace else. They left bolts and screws scattered all over the drivers side floorboard and driver side seat. They even have parts to my car inside the shop and all they are telling me is "We can't find them" I lost my job because of them, and now they won't even release my own car to me!

Miss **** was referred to us because "she had lost the keys to her vehicle." She originally called at least a week before stating that she had lost her keys and wanted to know if we could cut a key. At the time we expressed to her that we could do it that afternoon if it was simply a key cut and program which they said it was. The customer had the vehicle towed in a week to a week and a half later and the expectation was set when it got here that we would work it in but did not have any eta. Upon the vehicle arriving we cut a key per the vehicle key code which only worked the door cylinder meaning we would have to rekey the ignition switch. This vehicle being a 1999 we did not have the tumblers for this, so we agreed to call a locksmith (at our expense since we had already quoted this to rekey the ignition) who was coming the same day. The customer called before he got here and said not to worry about it that he was just going to come pick it up. All parts to the vehicle are here however the ignition switch has not been reinstalled as it will have to come back out again. The customer's vehicle has been supposed to be picked up since last Thursday however as of right now it is still sitting in our parking lot.
We believe part of the issue is we are communicating with the gentleman on this. That is what we were told at the write-up, however, Miss **** is the one that says she isn't getting any info or that no one is talking to her.