ComplaintsforSport Durst Mazda Of Goldsboro
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Complaint Details
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Initial Complaint
10/26/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Drove from ******** to ************** to this dealership to view a car as I was told I was approved for. Inspected the car with the dealer and have pointed out various issues during my inspection. Each issue I pointed out I was assured they would be taken care of by service: the issues include Knock in the motor, rear differential leak, weird noise from the left side of the car while stopping/ driving off from a stop, suspicious welds on top of the exhaust manifold, and the ac compressor was having a very loud knock on activation. The dealer advised me the issues would have to be looked at and taken care of the following morning since service was no longer in. So I stayed in a hotel until noon the next day. Next day I picked the car up and the only difference was the ** was cold. And the dealer is now telling me to get screwed that they will only offer $250 good will thats it.Initial Complaint
07/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Worst car buying experience EVER. Purchased a lemon. A 2012 Buick Enclave. The car was so overpriced i couldnt get financing until appropriatly priced. Next the car had AC problems. I asked for repair, which they supposedly did, but now the same problem exist so they simply put a bandaid on it, in this 90 degree weather. Asked my salesperson **** to give me a diagnostic report on my vehicle. He said ok but handed me a car fax report, like I wouldn't know the difference. So i took the car to autozone for a free diagnostic prior to purchase. It showed a transmission switch issue. A light never showed on dashboard, infact the battery likely had been disconnected, evidenced by all the clocks needing to be reset as i was advised by a repair shop. I asked prior to my purchase if this could be fixed prior, and *********** assured me it would be. When i arrived 2 days later for pickup the matter had not been addressed at all. And my ************************* said "we can fix it OR you can use your warranty." So I took the car and went straight to a reputable repair shop to address the issue. But the warranty they sold me said we will not repair a "pre-existing problem." AAMCO advised that if anything is wrong in the transmission then it likely was far more than a switch. I returned the car to the dealership. They took it to their repair shop to address the concern. They had the suv for over a week and told me it was ready. I asked for the service record to see what work was done on the vehicle and they couldn't produce it??? I waited over a week until the repair shop reopened after 4th july holiday week. Spoke with the owner who told me they didnt repair ANYTHING. But Shell at sportsdurst assured me they fixed "a transmission switch." I have had the car in my possession 2 wks and its been in the shop 3x. Spent $500 for a motor mount but still shakes, $900 for a new cadillac converter after car put me down on highway required towing. Im disqusted with vehicle and this dishonest ***Initial Complaint
05/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Start on April the 9th I took my vehicle to Sport Durst for a diagnostics and Recalls. After keep my car for a week. Was told what they would charge my for the repairs. So I decided to take my car to another mechanic. When I was closing out with them I asked about the recalls and was told by ************************* that my recalls were not done because they were not repair my car. So asked her, " are you telling me that because you are not doing the repairs you will not be doing my recalls"? And she stated yes, we will not be doing your recalls. How is this legal? No repairs then no recalls done. They had me waiting a week to get my car which costed me $800.00 in rental car fees because they do not offer rental cars. I would like the cost of my rental car and Recalls done.Initial Complaint
02/21/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My 2023 Mazda CX-50 has been purchased and serviced at Sports Durst Mazda of ********* NC. There are several noticeable issues. Rattles in the sunroof, rear passenger door, and rattle throughout the dash. As well as abnormal wear on the seats. I have been waiting on the approval from Mazda for the repair on the sunroof since 2/9/23. The technician that attempted the sunroof repair has now made it rattle throughout the entire sunroof. The dealership also keeps dismissing other issues regarding the vehicle stating there is not an issue even after witnessing the problems. The dealership has also told me "the issues will have to get worse before we can do anything about it" even after they have seen and heard said issues. I opened a case with Mazda corporate on 2/15/23, I have not heard from them. I have also called the customer experience line and chat. I have not been able to speak to anybody regarding my issues. This is completely ridiculous for a 2023 car with 5k miles. I asked on 2/14/23 when they expected to have have an answer from Mazda, their response was "we have no idea". The service department at the dealership has been completely useless, and they continue giving me the run around on getting my car fixed, it should not take over a week to figure out how to fix a vehicle. I am requesting a replacement vehicle.Initial Complaint
06/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a 2016 Ford Explorer from Sport Durst Mazda in *********, NC on Friday, May 20, 2022. It was purchased as is. I drove the vehicle with the salesmen. On the return trip I was in the left turn lane going back to the dealership when the salesman told me to change lanes and go the other way. I would have known of the issue prior to signing on the car if I wasn't told to go a different way, as I would have taken the car accelerating straight through an intersection. The car has a bad power transfer unit. It drives beautifully, unless you are accelerating through an intersection. My wife called as soon as we heard the grinding and were reminded that we bought it as is. However, they did check it for us and diagnose the problem. They told us not to worry, they would help us, but we would have to drive the vehicle to a mechanic in **********, because they had cheaper labor. We waited to hear back and finally were told they would offer $300 on the $2100 fix. I told them that was not sufficient, and he said he would call me back. No one buys a vehicle expecting it to have a major problem. I feel confident that they knew of the problem before hand. They knew we were downsizing due to gas prices, and this car would be carrying our family and that we would be traveling. Their motto is "you come first at Sport Durst" they have not lived up to that. In researching their business, I've found that this is an all too common complaint with their used car sales. Being a major dealership with a service department I'm sure they could do better at checking vehicles before selling ones with major problems. This has been the worst car buying experience of my life. The salesmen were great, very personable, and in fact it was our salesmans first sale. The customer service after we signed that car note shows where the companies heart lies. We have not received a call back after the offer of $300 when he said he would call back. It's unfortunate, to say the least.Initial Complaint
12/03/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Car was purchased for my son in June 2021 and the computer system alerted there was something wrong with engine a week later. Car was at the dealership shop for 3 weeks and nothing was done until one of the managers noticed a rental vehicle was off the lot. Fast forward alert is still on and car will not go over 45 mphBusiness response
01/07/2022
Business Response /* (1000, 15, 2021/12/29) */ We have just received our copy of this complaint. This customers car was in our shop for 3 weeks, and she was given a loaner the entire time at no charge. We repaired car which was sold As IS no warranty, at no cost to her. We have signed as is no warranty paperwork. We have not been notified that she is still having issues .We would be happy to look at it again if we were contacted by customer, or try to help her in some way. You can review our history and see that we do not usually have customer complaints.
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Customer Complaints Summary
6 total complaints in the last 3 years.
1 complaints closed in the last 12 months.