ComplaintsforCountry View Western Store LLC
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Complaint Details
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Initial Complaint
03/12/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Bought item online through seller discount boots on Amazon which is the company country view western store. Item shipped and received,was a Christmas present so wasn't opened for a couple of weeks. Then once opened and worn (item was hunting waders , so how else would i know they leaked water unless i wear them in the water!?) was found to be defective. Item was packaged and shipped back in same condition it was received. I originally requested a replacement. After a month of nothing I messaged about my refund/replacement and the seller states that I 1) wore the item and 2) added a sealant of some kind. ( which I did not) and I have a description from the manufacturer plainly stating that they use a sealant in the the seams to manufacture the wader. So the seller says they will not replace nor refund my money as the item was damaged and they can't re sell and they have a 100% restock fee. After I argued that for a couple weeks they are still claiming I damaged the product and are going to give me a 20 percent refund and that's all which is still very unacceptable to me. I am just wanting a full refund as the item shipped to me was in the exact same condition when I shipped it back to them I have added a copy of manufacturer item description as well as a copy of this companies refund policy from thier website
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.