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ComplaintsforBig Rock Sports LLC
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Complaint Details
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Initial Complaint
10/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a All-in-One Relaxation Chair with Table and Cooler × 1 Black / $53.98. ORDER *****. Despite receiving a notification that my order had been delivered, I did not receive the product. I have waited for an extended period and have made several attempts to reach out to BlackRock Inc. via email, sending them four separate messages regarding the non-delivery of my order. Unfortunately, I have not received any response from their customer service team. I called DHL and they stated I was given the wrong tracking number. DHL confirmed that the package was not delivered to my address, which further substantiates my claim that I did not receive the product I paid for. I disputed the charge with my bank because of no reponse from the company. The company told them it was deliveried and chase bank held the charge. I am deeply dissatisfied with the way BlackRock Inc. has handled this situation and their complete disregard for my repeated attempts to address the issue.Customer response
10/14/2023
I have not heard from the business in response to my complaint. That was the main problem.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.