ComplaintsforCounty Motor Company, Inc.

• Initial Complaint

  06/09/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On May 21st I went to Country Ford to get a quote on car to maybe trade mines in. I had given a 1,000 deposit for if I chose to proceed on the purchase based off the monthly quote. They let me know that it was going to be around 900 & that I needed to provide pay stubs to move forward. I let them know on multiple occasions on the 23rd & 25th via text messages & by phone call that I did not want to to proceed as I couldn't afford to pay that monthly payment. They kept insisting even after I said no for me to come in & finish the process. They then processed the deposit I gave even though I never completed the purchase or even drove the car out of the dealership. I have called to ask for a refund & also emailed them to requested documentation of any paperwork that was completed by me & they don't respond.

  Business response

  06/10/2022

  Iris completed all of the paperwork on the car, but didn't take delivery of the vehicle because she couldn't provide the paycheck stubs to match the income she stated on her credit app.  We are happy to refund her deposit, but she keeps having her daughter call us instead of her calling herself.  If she is able to come in to the dealership during the week M-F  9am-5:30pm when our accounting office is open we will be happy to refund her deposit. 

  Customer response

  06/10/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it. I will go Monday 06/13/22 to speak with accounting regarding the refund. Thank you.

• Initial Complaint

  12/14/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchase a car from this business on 11/29/21, the next morning multiple service lights were on, I took it back to dealership on 11/30 to service shop, it was fixed, on the afternoon of 12/10/21, after work check engine light came on and car started stalling and only going a max speed of 25 mph, I took it back to dealership and let them know it’s only been 11 days since purchase and they needed to fix it, I left keys with them, I started calling Danielle p*****, Gm and service dept leaving messages, no one will return call and they are giving me the run around on the whereabouts of my car, and I can’t get a call back only different people keeping me on hold with no answers

  Customer response

  12/14/2021

  I do not have a warranty, I was Given 30 days to purchase warranty, the car broke down in 11 days after purchase. I do not believe car passed inspection due to the car not in service after 11 days of purchase, I believe dealership knew the car was a lemon due to multiple stories told by sales and service center, and GM will not return my call. It appears to be some fraud or questionable activity with the purchase of this vehicle 

  Business response

  01/05/2022

   

  Ms. ****** purchased the vehicle in as is condition.  We sold the vehicle in as is condition due to the age, miles and price. She also declined all extended service plan options on the vehicle.  When she returned with an issue she yelled in the showroom and was rude to our general manager and her sales consultant.  Our general manager offered to help with the diagnoses of the problem. She told us that she was leaving the car here and turning it in. If she wants to have the problem checked out she needs to speak with our service department at (336)227-4237.  I'm sure our general manager would still be willing to extend his previous offer on the diagnosis of her concern. The cost of the repair would be her responsibility. 

   

  Regards,

   

  Stephen S******

  Sales Manager

  (336)226-6301 office

• Initial Complaint

  12/08/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  6/2021: New windshield installed by County Ford (per carfax) 9/6/21: Vehicle purchased-2017 Ford Edge Titanium, 62,xxx miles. 9/8/21: Rear seat noise began 9/10/21: Contacted dealership, was told someone would be in touch. Never heard a thing. 9/24/21 and 9/25/21: Condensation inside car. Called dealership a week or so later, in-phone call log doesn’t go back that far for exact date. Was told I would be put on wait list for loaner. Check in a least once each week I haven’t heard anything. At one point was told they didn’t see me on the list for a loaner. 11/23/21: car finally goes into service center. Brian from service center takes notes on issues (wind noise drivers window, condensation, and rattling). I point out the overflow of sealant on passenger side of windshield near a-frame pillar he says “wow, they didn’t do a very good job.” 12/1/21: Brian calls and says car is ready. I drive it to Sheetz right down the road and notice overflow sealant is still there, and I can see where they just put sealant on the inside of the windshield instead of removing the whole thing and properly resealing it. I take it straight back. Brian and Service Manager apologize and say they will have it fixed. Brian says the rattling in the back seats can’t be fixed it’s just the way the car is made. A quick google search gives me several options for source of rattling. 12/3/21: Brian calls and says the car is ready and he checked behind the glass guy this time. I go after to work to pick the car up. It’s dark so hard to see much even in the service bay. No Service Manager or Brian present. 12/5/21: In the daylight I notice they didn’t actually remove the entire windshield. Instead they just scraped off the visible sealant on the driver and passenger side. I found the razor blade in my drivers side floor. I don’t understand how any of this is acceptable. I would not have purchased this car if it had been rattling during the test drive.

  Business response

  12/15/2021

  Dear Melissa Neal,

   

  I spoke with ******* ******** on 12/14/21 in regards to her customer service related issue. We used a 3rd party vendor to repair her windshield. The repair that was performed was unsatisfactory to the customer and the dealership as well. I contacted the vendor to notify them of the concerns. We worked out a resolution where he will drive to her location to replace the windshield if it can't be removed and resealed properly. I advised ******* of this on 12/14/21, she was very appreciative and agreed to the resolution. She stated that her fiance corrected the rattle for the time being, I advised her that we can perform a long term fix if needed at her next service visit. She was appreciative of this resolution as well.  If you have any further questions please feel free to contact me at the number below or by email.

   

  Sincerely,

   

  --

  Ritchie J****

  Service Manager

  County Ford

  336-227-4237

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