Business ProfileforSouthern Atlantic Partners, LLC

Southern Atlantic split from Prestige Management and they have been a nightmare to deal with and very unprofessional. I simply wanted to know information about when the online system would be set up to pay HOA fees. I called and left numerous messages, emailed Zack multiple times, got in touch with Zack and he promised to send me the required information (he never did). I seriously wonder where they find these people, and for them to be in charge of a HOA is mind boggling... I wouldn't trust them with a lemonade stand.

We sincerely appreciate you taking the time to share your recent experience with us concerning the transition from Prestige Management to Southern Atlantic. We deeply apologize for any inconvenience or frustration you may have encountered during this period. Firstly, we would like to extend our apologies for the difficulties you faced while trying to obtain information about the availability of the online payment system for your HOA dues. It is our priority to provide clear and prompt communication to all our residents, and it is disappointing to hear that we missed the mark for quality service in your situation. We understand that effective communication is crucial, and we are taking your feedback seriously. Our team is committed to improving our responsiveness and ensuring that all your inquiries are addressed promptly and professionally. Rest assured, we will be addressing the matter to ensure that such communication lapses do not occur in the future. We also understand your concerns about the professionalism and reliability of our services, and we are working diligently to address any challenges that may arise during this transitional phase. We take your feedback to heart and are committed to regaining your trust. In the meantime, if you have any further questions or concerns regarding your HOA dues, online payment system, or any other matter related to our services, please do not hesitate to contact our dedicated team at 336-937-8001. We are here to assist you and provide you with the information and assistance you need. Once again, we apologize for any inconvenience you experienced and thank you for bringing this matter to our attention. Your feedback is invaluable to us as we strive to enhance our services. With our new growth and improved systems, we are positioned to deliver a more positive experience for all our residents. Sincerely, Southern Atlantic Partners