ComplaintsforSouthern Atlantic Partners, LLC
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Complaint Details
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Initial Complaint
01/11/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Southern Atlantic Partners took over our homeowners association dues payments sometime in 2023. We were provided no information as to how to make these payments. After months went by, I finally was provided a web site address to a very generic website with a contact form I filled out. I have requested multiple times an itemized statement of my bill as the amount I am being told is more than I owe. The person I am corresponding with refuses to grant my requests and has sent me form letters requesting payment via personal payment systems like ******* and *****. She has now threatened me with possible attorney fees and credit reporting if I do not pay the full balance. The full balance most likely includes fees that I should not be charged, but I cannot be certain due to the lack of communication on the part of Southern Atlantic Partners.Initial Complaint
12/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
Southern Atlantic properties formerly, Prestige Management group is HOA managing company. That I pay monthly, so basically I'm there Employer. They make me pay a 40.00 fee for Monthly maintenance but they routinely ignore my needs and continue to take my money. I have a tree not on my property, needs to be cut down. Been trying to get it cut down for 9 months all while paying 380.00$ in fees. Obviously look at the reviews of both companies and try and call the owner ****** *****. Unreachable.Customer response
12/27/2023
I have not heard from the business in response to my complaint. As far as a my money back heard nothing.Business response
01/04/2024
The tree is getting cut down on the owners property January 10th, 2023.
Karen *******
Property Manager
Southern Atlantic Partners
************ **************************
Customer response
01/04/2024
I am rejecting this response because:
There is no response.Customer response
01/18/2024
I am rejecting this response because:I responded on 1/4 I did not see other communication, beside closing. I'm currently seeking $360.00 refund because I don't feel this Business put forth any effort for 8 months. There is a lot of layers to it, a service I pay for, wasting ********** not even my property, roots over grown, way to big of a tree for area etc.
As A Customer I didn't know what else to do.
Business response
02/07/2024
Thank you for your feedback!
From my understanding there were two trees that needed to be cut down. One on the homeowner's property and the other tree not on the homeowner's property. The tree on ******************** has been taken care of. Per the homeowner of the property the builder was asked to remove the tree. Southern Atlantic Partners is not responsible for the other tree not on your lot. The builder should be contacted and asked for the reimbursement of what was paid to get the tree removed.
*************************
Property Manager
Southern Atlantic Partners
Customer response
02/07/2024
I am rejecting this response because. I spoke directly to ***** yesterday and told her I wanted reimbursement for over 8 months silence and negligence. I was paying them monthly for there service they provide me. Which I didn't get. This is not about the trees, it's about what I was paying for before ***** was even hired.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.