ComplaintsforThe Vic

• Initial Complaint

  07/12/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  The nature of this dispute: - the apartment not providing access to a previous tenants account to see if their claims are true - falsely submitting charges to a tenants account on charges that are fraudulent - not providing a refund of security deposit upon leaving the apartment Steps I have done: - I’ve reached out to the apartment and they said they “reached out” to myself and my grandmother who was my guarantor at the time to tell us we owed them. They never sent us any emails or anything to say this, and we check our spams as well. - the new manager said she just submitted the report without prior knowledge of the incident/issue. So she submitted this “debt” to collections without knowing anything about it

  Customer response

  07/24/2023

  I have not heard from the business in response to my complaint.

  
  

• Initial Complaint

  02/06/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  The Vic is trying to have me pay fines for my registered ESA dog she has been in the lease since before I moved in and sent in all of the information. The Vic lost my information and is now telling me I have a violation of the lease and has me paying a fine. I know that is illegal because of the disability’s act. They will not take the fines away and are telling me that they are doing the legal thing

• Initial Complaint

  01/13/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I live at The Vic: Greensboro in a 1-bed apt and I have been given the run-around for 2 months regarding an existing utility bill on my account. On 11/28, I received a utility bill almost doubled from my last 3 months here at the property. I asked around to neighbors to see if the same happened to them and their bill was actually less than usual. I contacted the office manager immediately and I expressed concerns that I wasn't comfortable making the payment if it isn't correct. I was told to reach out to a 3rd party- only sharing an email. After reaching out numerous times and getting very delayed answers, I attempted to reach out to **** Energy directly. I was told as a resident, I can't contact them and would have to go through management. I reached out to management AGAIN and was given the same email for the 3rd party. I asked that the office send someone out from **** Energy to check the meter. During this conversation, I learned that management has never seen a utility bill as high and that someone in another building is going through the same issue during the same month. I was told that she would reach out to **** Energy and a month later I still don't have any updates. I received my 1st notice about the missing payment 12/13 through email. the following week I received eviction notices to my door. Management was aware of the issue beforehand and continued to send out notices. My utility bill was just as high for the end of December so I only paid rent and the utility bill for the past 2 mo is still on my account. I was told by manager Nakia ******** that she advises against paying the bill if it is incorrect. Now notices are being sent to my guarantor and I don't want the neglect of managment to affect her plans to buy a house soon or her credit. Although, I am following the suggestions of the office manager, I have not received anything in writing, responses to my several emails, or confirmation that someone has checked the meter.

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