ComplaintsforAK Rent Me Exotics LLC
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Complaint Details
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Initial Complaint
04/05/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Hi I rented a car from this company and they were totally unprofessional. Upon me arriving to the office address to pickup the rental car on time no one was there with the car. I immediately text the owner and asked where they were and she replied “my sons father is pulling up with the car” in which I was confused because I wasn’t suppose to be dealing with anyone other then the owner. It takes him a hour to get there so when they both arrive I go inside to get the keys and sign the papers and the owner states “we can’t print a fresh contract because we don’t have ink in the printer”. So she handed me an old balled up contract that someone else had and just told me to keep it with me which i thought was weird also. After that I went outside to get the car and her sons father had done sped off with the car again driving reckless and at this point I’m like WOW what in the world is going on. So after giving her $200 CASH DEPOSIT and sending her $200 to her cashapp for the one day rental the guy pulls back up in the car. I notice the car has a large crack in the windshield in which definately wouldn’t pass an inspection, windshield wipers didn’t work, tag has temporary sticker on it as if she hasn’t paid her registration either in which all of those things putting me at risk being they were hazardous. On the next day I returned the car we agreed for the few hours running late that I would pay a $50 fee for the return which was cool. Here we go on day 2 and I still haven’t received my deposit refund of $150 In which I gave her cash. I was reasonable about it several times and was ignored and giving all types of excuses after the fact as if she didn’t have the money to pay me back. Still haven’t been reimbursed which is my reason for reporting this business. It needs to be shut down due to non professionalism. No person should experience this type of nonsense when only trying to support a local business. SHUT THIS LITTLE COMPANY DOWN IMMEDIATELY.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.