ComplaintsforCarolina Finance

• Initial Complaint

  03/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  At least a car from this company in June 2022. I recently got behind in my payments within the last year. I have been paid on this car for 19 months minus the four months that I got behind. I have paid this company $11,667 for this car which is a 2015 ***** Civic in January. I spoke with *************** and advise him that I would be late making my payments at the time he told me that I would need to make two payments. I explained to him that I couldnt and would need time during this period my transmission went out I took this car to three different shops before I got it fixed and figured out what was wrong with it. I end up having to put a new transmission in the car which cost me between putting the new transmission and going in between shops $3000 when I finally got my car back because it was gone for a month and a half my car was repossessed five days later. I had not called them since January, because of the information that **** gave me so I was trying to get enough money to pay two payments, and also pay for my car to get fixed when I first spoke with ********************* on February 22. He advised me that I will probably have to pay almost 3000 to get my car back. He kept stating that he did not know exactly how much it would be to get my car back. I called him again which was Friday, February 23 he explained that he didnt have an invoice for the car. He did not know exactly how much it would be to get the car back. I told him that that doesnt make sense that he should have an invoice and she should know how much the car gets back in the people should have let him know he kept stating that no invoice have been sent. However, when I receive my mail, he sent a letter to my house on February 22 stating that I would have to make the full payment at the time he knew this when I was calling but he did not inform me I didnt call back on Monday and I was informed that I will have to pay the full balance on the car I explained to him that I just purchased a transmission that I was in between jobs and I just started my new job on March 5 the last payment I made on the car was December 16, 2023. I told him that I cannot take this as a loss. He said that he need to speak with upper management and he will let me know however he did not call me back that day or the next day. I had to call him back and when I did, he informed me that upper management said that I cannot receive my car back by just paying the past due , I informed him that I just spent $3000 on this car I could not take this car for a loss. I asked him if I could possibly speak with upper management myself to explain the situation. He advised me that I cannot I asked him is there anything that we could work out or possibly he advised me that he I was beyond frustrated, crying and upset considering the fact that my car had been in the shop for a month and a half and as soon as I got my car, it was repossessed over the weekend. I checked my credit and my credit report showed that my car was repossessed in January 204, owing $1029 , however my car was not repossessed until February 22 on the letter that I received. It stated that I had until March 12 to receive my car. I dont understand how they already put it on my credit when its not even March 12. I have been contacting the ********** office to possibly speak with someone in upper management besides ********************* I have not been able to get in touch with anyone. I have had this car for almost 19 months and out of the 19 months I was behind four months. First, he advised me that I couldnt get my car because my license was suspended so I went and got that done and now my license is active and I called and asked I get the car and then thats when he stated again that I will have to pay the full balance and something about insurance. However the company charges me extra $90 a month for insurance. He stated that was the reason that I cannot receive the car Im not understanding why I cannot receive the car when Ive paid almost $12,000 for this car. I did not want to write a complaint on the Better Business Bureau but at this point this is the only option that I have to reach someone , I would like for this company to possibly work with me to get my car back. However, I cannot reach anyone besides, *********************. I feel that the fact that me and ****** have buff heads a couple of times that this is the reason why he would not return my car to me or let me pay the past due considering that I just put a new transmission in this car I feel like the company should let me pay the past due and receive my car back or maybe they can possibly give me a refinance so I can receive my car back. I have attached my credit card to verify what Im saying about. My repossession was put on the car on January 2024

  Business response

  03/05/2024

  Carolina Finance takes all customer concerns and comments most seriously and strives always to respond promptly, accurately and equitably. Unfortunately, ******************** account was chronically delinquent and despite our utmost efforts to help her get back on track, we had no choice but to reclaim our collateral. Furthermore, **************** did not carry adequate insurance on the vehicle and does not hold a valid, current driver's license, which is an inflexible requirement to maintain an account with ********************. 

  Customer response

  03/05/2024

   I am rejecting this response because:
  I do have a valid drivers license after I spoke to ************** went and paid my ticket and my license are valid. Please double check. Also it says no where on the contract you must keep a valid license, I was behind ******* on my car payment due to a lay off and reduce hours. My concern is why did you **** my car repoed in Jan 24? After 19months and paying you $11,667 and putting a new transmission in the car. You should be able to work with me.
  
  

• Initial Complaint

  07/19/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I’m not liable for this debt with CAROLINA FINANCE, I do not have a contract with CAROLINA FINANCE. They did not provide me with the original contract as requested

  Business response

  07/19/2023

  Ms. *** is correct. She does not have an account with Carolina Finance and none is being reported. She did apply for credit with us on 5/19/23 through ****** ****** and the application was declined. Unfortunately, we are unable to remove the valid and authorized inquiry.  

• Initial Complaint

  05/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Paid car off in February 2023 still haven’t received title. I have called them several times after waiting about 45 days for processing. I have called and spoken to several people with no success and supposedly the manager (Ashley) is never in. I have called NCDMV and their records shows no request for my title has been made. I have called the ********** office for assistance and was told they do not have access to the ****’s Office records. My vehicle was financed through Carolina Finance Office, **** Branch, *************

  Business response

  05/19/2023

  Carolina Finance is always appreciative of feedback which provides an opportunity for us to improve the customer experience and strengthen our brand. We apologize for this delay which was caused by the unexpected absence of a team member. The title is on its way and we have enclosed a gift card as a small token of our appreciation to our valued customer and her patience in this matter. 

• Initial Complaint

  04/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Car Payment was made and car was repossessed a week later without warning. They are the worse!

  Business response

  04/03/2023

  Carolina Finance has investigated this complaint and found that we did not repossess the vehicle.  It was reported to us as stolen on 4/3/23. Please delete this errant complaint. 

   

   

• Initial Complaint

  02/09/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  To Whom it may concern, This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. CAROLINA FINANCE ********* $7,960.00 Under the Fair Credit Reporting Act, 15 U.S.C. § 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please don’t respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  Business response

  02/13/2023

  Carolina Finance strives always to respond to our customers' concerns and comments promptly, accurately and equitably. We have forwarded copies of all relevant documentation to Ms. ******, demonstrating the validity of the charged-off balance and reporting of same. 

• Initial Complaint

  08/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Me as ******* ******* got car on 2019 and loan company is Carolina Finance; had been paying my car on time; first was a problem with the turn on the car and they took more than 2 months to fixed it. Now I moved to NY in 2021, had still paying my car and did change my insurance because in NY state required the minimum deductible be $1000,00 otherwise I get NYS penalty, still charging me $85 because on NC state minimum deductible is $500.00, I cannot change. Second problem it’s been a year that we asked for original title to te the car, cannot drive the car with expired license tag otherwise other penalty or $500 ticket. They hadn’t been helpful at all. They just send copies of the title and DMV doesn’t accepted. Me as customer got the right to ask for that, it’s unbelievable that it’s almost be 2 years and nothing. They aren’t listening to the customer. Like I said car is in NY not NC. I’m trying to follow the correct order that NY state requires and asking for the title. I’m pretty upset.

  Business response

  08/20/2022

  Carolina Finance takes all customer comments and concerns most seriously and strives always to respond promptly, accurately and equitably. We have been in touch with our customer and the copy of the NY State DMV title was sent by certified mail on 8/19 to the provided address. Regarding the insurance add, we show that the customer's insurance has a $2000 deductible which is insufficient and not in conformity with the signed agreement. Once corrected, that fee will be immediately rescinded. We will continue to work with our customer to assist with their relocation issues and insurance concerns.  

• Initial Complaint

  05/06/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I paid off a vehicle that was financed with Carolina Finance March 01, 2022 and instead of marking my account PAID/CLOSED they marked it CLOSED and my credit dropped 56 points because of it. I called them and they advised me to dispute it which I did and nothing became of it. Also over 30 days later I asked for my title and they said oh well she didn’t ask for the title it has to come from California and it would be another week or so. (See attachments) This is totally unacceptable and now my credit is ruined.

  Business response

  05/09/2022

  Carolina Finance takes all customer concerns and comments most seriously and strives always to respond promptly, accurately and equitably. As evidenced by the attached Equifax trade line, Carolina Finance is reporting Mr. *****’s account as “PAID and CLOSED”, as is the correct and routine reporting status for all PAID OFF accounts. Any change in his credit score is beyond the control of Carolina Finance and he may wish to check with the credit reporting agencies as to the reason(s) for their rescoring. Due to a clerical error, his title (which has been ordered from the DMV) was delayed and will be sent to him by OVERNIGHT MAIL as soon as we receive it. We apologize for any inconvenience caused by the delay.

• Initial Complaint

  01/06/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company is refusing to remove their inquiry from my credit report which is damaging my reputation of acquiring credit and not being able to sufficiently provide for my family. I did not meet the borrowing criteria and my application was denied with ****** ****** ** *********. They told me to take it up with the dealership but their name (Carolina Finance) is on my credit report. I would like this inquiry removed immediately from my credit report.

  Business response

  01/07/2022

  Carolina Finance received an application for credit on 5/5/2020 from ****** ****** on behalf of Mr. ***** and his co-borrower. Apparently, he was shopping for an automobile and authorized the dealership to send his application to lenders who would finance the purchase of said vehicle. In order to qualify a borrower, it is necessary and customary to run a credit inquiry. Unfortunately, Mr. ***** and his co-borrower did not meet our borrowing criteria and his application was declined. That does not mean the inquiry is not authorized and valid. Mr. ***** may take some solace in knowing that multiple inquiries for the same purchase generally only count as a single inquiry with the credit reporting agencies

• Initial Complaint

  12/08/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This finance company has been stealing from my account for MONTHS. I paid throughout the entire pandemic no leeway was granted for me! I checked my bank statements and they have been taking $520.00 from my account darn near every other week. Just received an email from the branch "manager" Amber saying that I'm past due on my payment. HOW? My payment was due December 3rd true indeed but here it is barely 72 hours later. Never in my life have I been harassed the way this company has harassed me for the past two years. They don't work with you and speak to you in a condescending way. Good luck getting respectful people on the phone. She told me that my payment is apparently $436.00 but why are you taking an extra $84? It doesn't make sense I'm disabled and blind in one eye I have a plethora of health issues and my daughter has to help me. I feel taken advantage of! There's no telling how many payments they have swindled out of me and other customers like me in my predicament.

  Business response

  12/09/2021

  Carolina Finance takes all customer comments and concerns most seriously and strives always to respond promptly, accurately and equitably. Unfortunately, Ms. *******’s account has been continuously delinquent for the past two years and, as such, has been subject to interest charges and late fees. When we have been able to reach her, we have tried to work with Ms. ******* to bring and keep her account current. When a due date is missed, it is our policy and a courtesy to send reminders about the late payment, in hopes of preventing further late fees and interest charges. With the help she has received from her daughter, the account is now only due for the December payment, which will bring her current.  

  Customer response

  12/09/2021

   I am rejecting this response because:
  
  This response still doesn’t fully explain why an extra $84 has been taken out of my account for several weeks. I did not agree to these charges. 

  Business response

  12/13/2021

  For privacy reasons, Carolina Finance has a policy of not discussing specific account information in a public forum. When an account is past due, as Ms. *******’s has been, charges above the usual monthly payment accrue. These can include interest, late fees, field calls, lapsed insurance, etc. We have reached out to Ms. ******* and  will be more than happy to review the account with her and answer any questions she has about her balance. We have left several messages and so far, have not received a return call. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩