Business ProfileforSkyla Credit Union

I've been a credit union co-op member for 18 years and have never had an issue until I opened an account with ********************** CU for an auto loan. After submitting my loan application I was contacted by Skyla via text message requesting copies of my paycheck stubs and a photo of my drivers license. I wasn't sure if it were scam so I reached out to their customer service number. I was told that they weren't familiar with that form of communication and I was transferred to the woman who was helping me with my loan. I requested her Skyla email address so I could send my information over. After setting up a account with them I was never told that I wouldn't be eligible for co-op member services for 30 days. Which means I'm unable to withdraw money from my CU account at their branch, transfer money between accounts, or get a cashiers check from them from another CU. I didn't find this out until I went into the local branch to get my cashiers check for a new car. They were only able to give me a cashiers check for the loan amount and not my down payment. I had to call up my CU and wire transfer money to the dealership for my new car resulting in a delay being able to get the car. I just set up my online account with ********************** and am now being charged a fee for paper statements. Never once did I see any communication about this. The lack of transparency from their institution is awful and really makes it difficult to trust them. I will be closing my account with ********************** CU as soon as my auto loan is paid off. I've spoken with two different managers to only receive an apology and nothing more.