2 Customer Reviews
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Review from Courtney C
1 star06/03/2024
I took a car loan out and got behind two monthsvery poor communication between myself and loan officers. My car was repossessed and they are informing me that I have to pay the loan off in full. But how??? If I had the full amount of the loan then why would I be behind. Now that my car is repossessed they are rude. It seems like they are not for the customers. How can someone pay the loan off? Summit Credit Union needs to revamp their policies to help their customers. Just wanted to make sure someone knows not to use this bank and especially not for a car loan.
Summit Credit Union Response
06/06/2024
We understand your frustration regarding the potential communication breakdown and the repossession of your vehicle. As per the terms of your loan agreement, in the event of default, Summit Credit Union has the right to repossess the collateral (your vehicle) and demand full repayment of the outstanding principal balance,along with all finance charges, in order to redeem the vehicle. Your feedback about our policies is valued, and we appreciate your input as we continuously strive to enhance our services and policies to better serve our members. Please feel free to contact our ********************** at ************ to discuss this further.Summit Credit Union Response
06/06/2024
We understand your frustration regarding the potential communication breakdown and the repossession of your vehicle. As per the terms of your loan agreement, in the event of default, Summit Credit Union has the right to repossess the collateral (your vehicle) and demand full repayment of the outstanding principal balance,along with all finance charges, in order to redeem the vehicle. Your feedback about our policies is valued, and we appreciate your input as we continuously strive to enhance our services and policies to better serve our members. Please feel free to contact our ********************** at ************ to discuss this further.Summit Credit Union Response
06/06/2024
We understand your frustration regarding the potential communication breakdown and the repossession of your vehicle. As per the terms of your loan agreement, in the event of default, Summit Credit Union has the right to repossess the collateral (your vehicle) and demand full repayment of the outstanding principal balance,along with all finance charges, in order to redeem the vehicle. Your feedback about our policies is valued, and we appreciate your input as we continuously strive to enhance our services and policies to better serve our members. Please feel free to contact our ********************** at ************ to discuss this further.Review from Missy M
1 star05/22/2024
Been with this bank more than ***** years they make the higher loans difficult to give to black people I have a Caucasian friend no job have a loan with them but they want to use my hard working money to payoff a loan I was using been used 4 or 5 times different years numerous transactions direct deposit from all types of places just to say you cant use money you worked hard for but made sure the bank got the payment after all these freaking years !!
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