ComplaintsforKustom Car Toys
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Complaint Details
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Initial Complaint
05/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
i purchased a set of rimmscand had a wheel lighr kit installed the did not complete the wheel light kit by leaving one of the wheels disconnected. installed wheel lock lugs all on the front tires nothing on the rear and when i took my car back to get the wheels aligned my car came out of the shop with the ac cranked on high and smelling like marijuanaCustomer response
05/13/2023
I have not heard from the business in response to my complaint.Initial Complaint
02/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On July 4th, 2022 I took my daughter vehicle to Kustom Car Toys to have a after market stereo system installed in it. Kustom car toys improperly installed the system which caused the vehicle computer system to be damaged beyond use; as well as the factory touch screen radio was damaged. Ray at Kustom Car Toys agreed to pay for the repairs but when he found out how much it was going to cost he had a change of mind about paying for the repairs. I took this company to court and the judge dismissed my case because Kustom Car Toys is not the legal name of this company. I could not find a lawyer to represent me because the amount in question would not put enough money in their pockets. I want to let people know this and ask them to avoid this company. Not just for my sake but it turns out that many other people has had issues with this company also. I wish that I would have checked this company out before doing business with them. I will never use them or recommend them again. I encourage others not to as well. I ended up having to pay just under $3000 for the repairs to the damages this company caused us. Buyers please beware of this company and stay away from them.Customer response
02/14/2023
I have not heard from the business in response to my complaint.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.