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Complaint Details
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Initial Complaint
02/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Before closing at the blue tape inspection, we put tape all over the floor. We were told it would be fixed.The day before closing on the final walkthrough, we asked again and were reassured that everything would be fixed.On closing day I came to take pictures of and remove the tape but someone had already removed it all apparently without taking note of any of the problems.Five days after closing I mentioned the flooring when asking when things would be fixed.I've been asking about it and mentioning the flooring for over a year now.*************************** has even come here multiple times and I've shown him the flooring and he said it would be fixed.One week ago he was here again and finally said he would schedule the flooring to be fixed. I showed him some of the worst spots and told him there were small scratches and scuffs everywhere. He once again, said it would be fixed. l and said to **** all the spots with tape again.So I marked all the spots and now the weeks flooring came and did not fix all the spots.This is unacceptable. I've been asking and waiting for this to be fixed. I've also filed a BBB complaint against the builder. I don't know whose fault this is but every step along the way I've been assured that this will be fixed and now that the time has come all of a sudden there's no record of the problem and nothing is being fixed.
Business response
04/11/2024
**** - we appreciate your feedback. This remains an ongoing situation and discussion between all parties involved. We are in the middle of standard procedure for one-year warranty lists for new construction homes. We assure you there will be a discussion regarding a resolution at the proper time. Thank you.
Best,
Cameron Weeks
Weeks Hardwood Flooring
Office - ************
Cell - ************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.