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ComplaintsforAdams Farm Community Association, Inc
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Complaint Details
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Initial Complaint
05/02/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
May 1, 2024 I paid my Home Owners quarterly bill electronically to Adams Farms Association. Prior to 4-5-2024, I always paid by check. On 5-9-2024, when I was reconciling my ***** ********** statement, I learned that quarterly HOA charge of $79.86, was doubled and I was charged $159.72 instead. On April 9, 2024, I spoke to ********************* at Adams Farm, and she immediately pointed out that it was indeed my error. Honestly, why in the world would I double the amount that I owed? My bank completed an investigation and determined that the transaction in question was not authorized by me. ***** Fargo deposited the $159.72 to my account on *********. and reversed any fees as applicable. The same day that I received this information from ***** Fargo, I made my payment to Adams Farm Association in the amount of $79.86, check number 2556. My husband and I have paid our *************** since the purchase of our home in 1996 (28 Years) and have never missed a payment nor had a late payment. On today, May 1. 2024, I received a letter from **** Well, stating that an audit showed that my online payment did not go through, therefore, issued as a nonsufficient fund transaction. She has added a $25.00 NSF service fee to my account. Please assist me to clear this situation.*************************** ******************************************* ************ *************************Business response
05/02/2024
Our office is in receipt of notification of complaint 65281607EA1EC.
During the multiple decades of ****************** paying her quarterly HOA fees, she has always paid by (physical) check. In April 2024, she attempted, for the first time, to pay on-line via our website. As I mentioned to her, she manually selected the wrong amount to be paid- $159.72 instead of $79.86. This error was solely made on her end and thru her manual key entry for transaction. Any $ credit as a result was to be applied to her account. As mentioned to ******************, we receive money, via our website, that is "launched" by her thru her online banking. We do not have access to her account(s), nor do we electronically request payment, and we simply don't have ability to authorize any payment. Since that online payment, our bank notified us that the transaction was not successful. Because our bank "looked" for the money and it was not there, we do issue a $25 NSF fee- hence our letter dated 4/29/24.
I am happy that her bank is adjusting her account based on this error. As a one-time courtesy, we will waive the $25 NSF fee. ********************** account remains past due in the amount of $79.86.
Contacting our office directly expedites resolution. In the future, we encourage ****************** to communicate with our office at ************ or by **************************************.
Respectfully,
*********************, Property Manager
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.