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Find a Location

Cone Health has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Cone Health

      1200 N Elm St Greensboro, NC 27401-1020

    • Cone Health

      1240 Huffman Mill Rd Burlington, NC 27215-8700

    • Cone Health

      509 S Van Buren Rd STE B Eden, NC 27288-5083

    • Cone Health

      1121 North Church Street Greensboro, NC 27401

    • Cone Health

      618 S Main St Reidsville, NC 27320-5020

    Business ProfileforCone Health

    Hospital
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 10 Customer Reviews

    Customer Complaints

    44 complaints closed in last 3 years

    20 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Products & Services

    Acute care and specialty hospitals, clinics, outpatient services, physician services and nursing homes

    Business Details

    This is a multi-location business.

    Find a Location

    Cone Health has 5 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Cone Health

        1200 N Elm St Greensboro, NC 27401-1020

      • Cone Health

        1240 Huffman Mill Rd Burlington, NC 27215-8700

      • Cone Health

        509 S Van Buren Rd STE B Eden, NC 27288-5083

      • Cone Health

        1121 North Church Street Greensboro, NC 27401

      • Cone Health

        618 S Main St Reidsville, NC 27320-5020

      Location of This Business
      1200 N Elm St, Greensboro, NC 27401-1020
      BBB File Opened:
      1/22/2000
      Years in Business:
      71
      Business Started:
      2/24/1953
      Alternate Business Name
      • Cone Health Child Neurology
      • Cone Health Cancer Center at MedCenter High Point
      • Alamance Regional Medical Center
      • Cone Health Cancer Center at MedCenter Mebane
      • Cone Health Medical Group HeartCare at MedCenter Kernersville
      • Administrative Services Building
      • Alamance Regional Outpatient Imaging Center
      • Alamance Reginal Psychiatric Associates
      • Alamance Skin Center
      • Alliance Urology Specialists-Reidsville
      • Atrial Fibrillation Clinic at Moses Cone Hospital
      • Bernard A. Marshall, MD
      • Brown Summit Family Medicine
      • Burlington Family Practice
      • Burlington Urological Associates
      • Alamance Surgical Associates
      • Alamance Vein and Vascular Surgery, PA
      • Allergy and Asthma Center of NC-Asheboro
      • Allergy and Asthma Center of NC-Greensboro
      • Allergy and Asthma Center of NC-High Point
      • Allergy and Asthma Center of NC-Reidsville
      • Alliance Urology Specialists
      • Center for Women's Healthcare at Kernersville
      • Center for Women's Healthcare at MedCenter High Point
      • Center for Women's Healthcare at Stoney Creek
      • Center for Women's Healthcare at Women's Hospital
      • Children's Emergency Department at Moses Cone Hospital
      • Christopher E. Newman, MD
      • Cone Health Cancer Center at Annie Penn
      • Cone Health Cancer Center at Wesley Long
      • Cone Health Community Health & Wellness Center
      • Cone Health Developmental and Psychological Center
      • Cone Health Family Medicine Center
      • Cone Health Heart & Vascular Center
      • Cone Health Internal Medicine Center
      • Cone Health Mebane Physical Therapy
      • Cone Health Medical Group HeartCare at Annie Penn
      • Cone Health Medical Group HeartCare at Burlington
      • Cone Health Medical Group HeartCare at Church Street
      • Cone Health Medical Group HeartCare at Eden
      • Cone Health Medical Group HeartCare at Madison
      • Cone Health Medical Group HeartCare at MedCenter High Point
      • Cone Health Medical Group HeartCare at Northline Avenue
      • Cone Health Neurorehabilitation Center
      • Cone Health Outpatient Audiology
      • Cone Health Outpatient Behavioral Health at Greensboro
      • Cone Health Outpatient Behavioral Health at Kernersville
      • Cone Health Outpatient Behavioral Health at Reidsville
      • Cone Health Outpatient Cancer Rehabilitation Center
      • Cone Health Outpatient Orthopedic and Pediatric Rehabilitation at Greensboro
      • Cone Health Outpatient Rehab Center at Adams Farm
      • Cone Health Outpatient Rehab Center at Alamance Regional
      • Cone Health Outpatient Rehab Center at Brassfield
      • Cone Health Outpatient Rehab Center at Madison
      • Cone Health Outpatient Rehab Center at MedCenter High Point
      • Cone Health Outpatient Rehab Center at MedCenter Kernersville
      • Cone Health Outpatient Rehab Center at Reidsville
      • Cone Health Pediatric Rehabilitation Center at Burlington
      • Cone Health Pediatric Teaching Service
      • Cone Health Physical Medicine and Rehabilitation
      • Cone Health Primary Care at MedCenter Kernersville
      • Cone Health Sickle Cell Medical Center
      • Cone Health Sports Medicine
      • Cone Health Sports Medicine at MedCenter High Point
      • Cone Health Urgent Care at MedCenter Kernersville
      • Cone Health Urgent Care at MedCenter Mebane
      • Cone Health Urgent Care Center
      • Cone Health Wound Care and Hyperbaric Center
      • Cornerstone Medical Center
      • Crossroads Psychiatric Group
      • Edgewood Place
      • Ely Surgical Associates
      • Ely Surgical Associates - Burlington
      • Emergency Department - Alamance Regional
      • Emergency Department - Annie Penn Hospital
      • Emergency Department - MedCenter High Point
      • Emergency Department - Moses Cone Hospital
      • Emergency Department - Wesley Long Hospital
      • Employee Health & Wellness - Burlington
      • Employee Health & Wellness - Greensboro
      • Employee Health & Wellness - Kernersville
      • Employee Health & Wellness - Mebane
      • Family Tree OB/GYN
      • Femina Women's Center
      • Glen Raven Medical Care Center
      • Greensboro Gynecology Associates
      • Greensboro Women's Health Care
      • Guilford Foot Center
      • Guilford Foot Center at MedCenter Kernersville
      • Guilford Neurologic Associates
      • Heart Failure Clinic at Alamance Regional Medical Center
      • James J. Crossley, MD
      • LeBauer Behavioral Medicine at Brassfield
      • LeBauer Behavioral Medicine at MedCenter-High Point
      • LeBauer Behavioral Medicine at Stoney Creek
      • LeBauer Behavioral Medicine at Walter Reed Dr.
      • LeBauer Endocrinology
      • LeBauer Gastroenterology
      • LeBauer HealthCare at Brassfield
      • LeBauer HealthCare at Burlington Station
      • LeBauer HealthCare At Oak Ridge
      • LeBauer HealthCare at Stoney Creek
      • LeBauer Neurology
      • Lebauer Primary Care at Elam Avenue
      • LeBauer Primary Care at MedCenter High Point
      • LeBauer Pulmonary Care at Burlington
      • LeBauer Summerfield Village
      • Lifestyle Center at Alamance Regional
      • Mary John Baxley, MD
      • Mebane Medical Clinic
      • Moses Cone Surgery Center
      • North Elam Medical Plaza
      • Norville Breast Care Center at Alamance Regional
      • Nutrition and Diabetes Education Services at Alamance Regional
      • Nutrition and Diabetes Education Services at Greensboro
      • Nutrition and Diabetes Education Services at MedCenter Mebane
      • Nutrition and Diabetes Education Services at Reidsville
      • Pediatric Sub-Specialists of Greensboro
      • Penn Nursing Center
      • Physical and Sports Rehab Center Burlington
      • Piedmont Family Medicine
      • Piedmont Orthopedics
      • Piedmont Pediatrics
      • Piedmont Senior Care and Adult Medicine
      • Piedmont Triad Family Medicine
      • Premier Pediatrics of Eden
      • Preston S. Clark, MD
      • Primary Care at Forest Oaks
      • Regional Center for Infectious Disease
      • Reidsville Clinic for Gastrointestinal Disease
      • Reidsville Diagnostic Center
      • Reidsville Endocrinology Associates
      • Reidsville Family Medicine
      • Reidsville Orthopedics & Sports Medicine
      • Reidsville Pediatrics
      • Reidsville Primary Care
      • Retina and Diabetic Eye Center
      • Rockingham Eye Associates, P.A.
      • Rockingham Gastroenterology Associates
      • Rockingham Surgical Associates
      • Sleep Disorders Center at Alamance Regional
      • Sleep Disorders Center at Annie Penn
      • Sleep Disorders Center at Wesley Long
      • South Graham Medical Center
      • Su Wooi Teoh, MD, PA
      • The Breast Center of Greensboro Imaging (CH Partner)
      • The Village at Brookwood
      • Tim and Carolynn Rice Center for Child and Adolescent Health
      • Triad Cardiac & Thoracic Surgeons
      • Triad Foot Center (Asheboro)
      • Triad Foot Center (Burlington)
      • Triad Foot Center (Greensboro)
      • Triad Foot Center (High Point)
      • Triad Internal Medicine Associates
      • Triad Retina & Diabetic Eye Center
      • Urgent Medical & Family Care
      • Vascular & Vein Specialists of Greensboro
      • W. Spencer Tilley, MD
      • Wesley Long Surgery Center
      • Western Rockingham Family Medicine
      • Wound Healing Center at Alamance Regional
      • The Moses H. Cone Memorial Hospital
      • Wesley Long Hospital
      • Womens Hospital
      • Behavioral Health Hospital
      • Cone Health Cancer Center at Alamance Regional
      • Annie Penn Hospital
      Business Management
      • Mr. Terry Akin, President/CEO
      • Mr. Preston Hammock, President
      • Mr. Mike Simms, Vice President of Finance
      Contact Information

      Principal

      • Mr. Terry Akin, President/CEO
      Additional Contact Information

      Phone Numbers

      Website Addresses

      Customer Complaints

      44 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/29/2024

      Complaint Type:
      Billing Issues
      Status:
      Answered
      Recently, I had surgery at *******************, ACCT # *********. I received a bill for $4003.78. I applied for financial assistance through the hospital and was denied. After reviewing the itemized charges of my surgery bill with ********, I found charges that were not supported by medical record documentation, and significantly inflated pricing. I provided documentation to ******************* negotiating the pricing, and the hospital was unwilling to negotiate, despite acknowledging their errors in the itemized billing statement and admitting they were valid errors.
      Read More

      Customer Reviews

      10 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Lawanna M

      1 star

      08/06/2024

      If I could give nothing I would. If I could give negative 0 i would. Not only have I witnessed others getting treated badly due to mental health while working there. I went out for health reasons myself. First you fill out matrix to keep your job safe to get through the process they ask when will you return. Who knows that answer except for the doctors. But i put in a date to get through the process. In the notes at the end I explained why I put that date. And explained I'm seeing 3 different doctors 2 Of them was doctors at the same hospital. Gave names, number, my chart notes. Somehow after over a month, that was suppose to be a 7 to 10 business day process it was denied not enough information. What did you need from me I gave access to my doctors that work for the company. Was I suppose to do do there job as well. Then was fired because I didn't return on the date that I put but wasn't over the short term disability days. And also you forced me to give a date. The doctors are suppose to release you. BY LAW!!

      Cone Health Response

      08/07/2024

      Cone Health complied with corporate policies and procedures. Due to privacy, we are unable to comment any further.

      Local BBB

      BBB® of Central and Northwest North Carolina

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