Business ProfileforInsect Shield, LLC

Order #******* Ordered and received mosquito net with wood spokes. Ends of spokes are to be installed in sewn-in pockets. (See attached photos.) Spokes did not fit; spokes did not come within several inches of fitting. Spokes were four inches too long in diameter. I measured the diameters of both the spokes and of the net circle pockets. I took photos at both distance to show full picture, and at close range to show actual measurements. (See attached photos.) I remeasured several times. The net circle with spoke-pockets measured 22 inches in diameter. The spokes at opposition measured 26 inches in diameter. (See attached photos.) I attempted to insert spokes. The net does not stretch. The spokes do not have a downward-bending dihedral, which would shorten the horizontal component of the spokes to fit in a downward-sloping fan shape. Even loosened, they do not fit. The rough spokes also snag the net, but the critical failure is that the net is four inches too small in diameter for these spokes. The net did not appear to stretch enough to accommodate spokes even one inch too long -- it absolutely did not stretch to fit spokes four inches larger in diameter. / It is as if the manufacturer sent spokes from a different, and larger, model of net. It is the company's responsibility to ensure that all parts are the proper part and proper fit. I began online to return the item, but the business would have charged over ten dollars return postage. At forty-two dollars after a discount and paying more postage, that would have cost me sixteen dollars in postage to purchase then return. I do not want to lose my money because of the business incompetence, shoddiness, sloppiness or other fault.