Complaints

This profile includes complaints for Greensboro Chrysler Dodge Jeep Ram's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Greensboro Chrysler Dodge Jeep Ram

  3710 W Wendover Ave Greensboro, NC 27407-1510

• 

  Greensboro Chrysler Dodge Jeep Ram

  3633 W Wendover Ave Ste C Greensboro, NC 27407-1507

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2016 ******** on may 5 2025 for $45000. The dealer delivered the car to me and took my trade in with them. i live in ****. the dealer has been unable to get me a title or provide me with any paper work to get tags. last week they where supposed to overnight a temp tag and never did. they refuse to let me speak with there title people. i have a car i cannot drive and the dealer cannot get the title.

  Customer Answer

  Date: 04/22/2025

  I have not heard from the business in response to my complaint.

   

   

  I have attempted to contact them several times.  i need help with this.   

   

  attached are 2 good contacts. 

   

  ********** ******

  ********** ****

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had dropped my car off at this dealership for some repairs around 10/04/2024 and paid and picked it up on 10/11/2024. At first, they were trying to tell me that I needed to replace my AC Converter, and my radiator and when I asked if it had anything to do with the initial problem that I brought my car in for they said no. So, they later came to me and said that their diagnostic had told them my car needed a software update and that would fix the issue with me car to the cost of $906.85. And I was assured that that was the fix with my car, and I would have no more problems. On 1/06/2025 my car broke down again the same exact way and has the same exact issues to a T, I had it towed to the same repair shop and now they are telling me it is something different. So, my problem is that they charged me a good amount of money on something they were 100% certain on but now are telling me something else is wrong with my car, and I have the suspicion that they knew a little more than they led on and put a "band aide" on the problem to evolve into something bigger later on. I just don't want to pay for something that should have been fixed and or taken care of the first time.

  Business Response

  Date: 01/08/2025

  Original repair order attached.  

  Arrived in October for the first visit to our facility with ****** miles and 10 years of age.  Complaint was that it cut off when coming to a stop and there were several simultaneous lights on the dash.  We charged ****** (plus taxes and fees) for the only correction possible (see documentation).  We test drove the vehicle for 68 miles after correction to verify it was not still happening, which more than satisfies a reasonable verification.  We also performed a maintenance fuel system service in addition to the original concern that was approved by the customer.  

  We have not performed an additional diagnosis as of 1/8/25.  As you can see from the repair order and tech notes there was no 100% guarantee presented.  

  If a similar concern has happened again 3 months later we would be happy to look at the concern.  If the correction is different than the correction on 10/11/24, then a charge for the upcoming diagnosis and repair should be prepared for.  

  Additional tech notes from visit in October: Story: ****** THERE ARE 135 CODES ACROSS A MAJORITY OF THE MODULES.
  MOST OF THE CODES WERE STORED COMMUNICATION RELATED CODES. I
  FOUND SOFTWARE UPDATES FOR THE **** TCM, RFH, BCM, IPC, AND
  HVAC. 200 PERFORMED **** TCM, RFH, BCM, IPC, AND HVAC
  MODULE SOFTWARE UPDATES. AFTER ALL OF THE MODULES WERE UP TO
  DATE I CLEARED ALL OF THE CODES AND RESET EVERYTHING. TEST
  DROVE AND NO CODES RETURNED.

   

• Initial Complaint

  Date:10/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 2, 2024 I purchased a 2023 Dodge Challenger from your establishment. During our financing time we were not provided loan documents and were unaware of the $3500 charge for extended warranty. When we inquired about this on September 7, 2024 we were advised it would not be a problem to cancel and we were provided a docusign on September 7, 2024 and submitted it back on that date. It is now October 11, 2024 and I have attempted to inquire about the status of the cancellation and time table of sending the refund to the finance company but have not heard a reply from the dealership. I simply want the $3500 sent to the finance company as rapidly as possible.

  Business Response

  Date: 10/21/2024

  Good morning,

  We have communicated with Mr. ******* and have verified that the cancellation check was sent to the lender and that the check has been cashed by the lender.  Mr. ******* has received a copy of the check that was sent and cashed on 9/16/24 for the cancellation of his warranty.  He has personal contact information for the General Manager, we value and appreciate his business and are in hopes this will satisfy the complaint.

   

  Thank you

  Customer Answer

  Date: 10/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:07/01/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought new 2022 Chrysler Pacifica from Greensboro Chrysler in 2023. Vehicle shut down while driving in January 2024. Was under warranty. We brought the van to Greensboro Chrysler to fix. They diagnosed it as needing a new transmission and said it would take a few months to fix because transmissions were on back order (this was apparently an issue that affected ****** other Chrysler Pacificas that year). The dealership said they wouldnt give us a loaner vehicle but that if we rented a vehicle that Chrysler would reimburse us. We have this in writing. We got our van back in April 2024 and still have not been reimbursed any of the $7100 in rental fees we had to pay. The dealership wont help us, advocate for us or do anything other than refer us to a call center across the country. Please help us. Our van still doesnt work right and we cant afford to take it back to the dealership and have to pay for another rental vehicle. I have a detailed file with emails and invoices I can provide.

  Customer Answer

  Date: 07/12/2024

  I have not heard from the business in response to my complaint. Myself and my husband call both the dealership and the ******** care center that the dealership referred us to on a weekly basis. The dealership no longer returns our calls. The customer call center just makes excuses as to why we have not received reimbursement. They refuse to transfer us to supervisor and refuse to offer any proof that they have actually conducted any follow through to ensure we receive our reimbursement. The dealership initially advised us to rent a vehicle while our vehicle was in the shop and assured us that we would be reimbursed as long as we followed the process that Chrysler prescribed- which we did.

  
  

• Initial Complaint

  Date:06/08/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The incomplete service done to my 2013 Dodge Charger. On March 27th, 2024, I picked up my car from getting brakes done. Before going into the shop there were no check engine lights on. As soon as I began to drive the car it started smoking and the check engine light come on. The car was towed in, and a warranty claim was started which was later denied. The 2013 Dodge Charger AWD 5.7 HEMI came in with a check engine light on in it steaming from under the hood. The shop was advised by warranty to do a tear down which Dodge proceeded to complete. Upon inspection Dodge find the point of failure, which was the lifter that ate up into the camshaft that sent metal through the engine. They also remove the oil control valve and found metal debris in the screen which was a telltale sign. Dodge stated that the engine is done due to the metal going inside the engine. Asking the service representative were test done to make sure that the cause of engine failure was because of metal I was answered yes. Today I was text by ***** no compression tests were needed for that type of failure.After speaking with **** we figure out that a new motor needed to be put in. I purchased the motor from OReilly Auto parts and delivered it to Dodge After the motor was delivered **** text with an unknown fee of $500 outside handling source engines which we never knew about. Dodge were given a cashiers check from my bank in the total amount of $6,429.15 to complete all repairs as well as other parts that was needed. May 10th was told by **** that the car would be finished on Wednesday of the following week. Its currently June 7th and the job havent been completed properly yet. May 23rd **** stated the engine was on the cradle and the finishing touches were getting bolted and the old engine was being put back together. They state the car wasnt ready because they also had to fix a leaking cv axle that I wasnt notified about before they fixed. We have been patient and understanding.

  Customer Answer

  Date: 06/19/2024

  I have not heard from the business in response to my complaint.

  
  

  Business Response

  Date: 06/19/2024

  The original engine did in-fact have a lifter fail that created a catastrophic event requiring the engine to be replaced.  There was a third-party inspector that verified failure and that the cause was internal and not from any outside influence.  We agreed to install the customer-supplied engine and supply a complimentary rental vehicle for the last 2 weeks of the repair.  The repair was completed in late May.  We test drove it and provided it to the customer.  The check engine light came on shortly after they picked it up.  Since that time we have found the failure to be internal in the customer-supplied engine.  As a courtesy we have held the cashiers check payment, provided extended rental, performed several hours of additional diagnosis to satisfy their engine supplier and have been patient, understanding, and generous.
  
  The customers engine supplier declined participating in any labor but would provide another engine, provided they had the necessary proof.  We have been performing these excessive diagnostic requests from the customers supplier, free of charge to the customer.  As an exceptional step of customer service, our service manager offered to install the second (customer-supplied) engine for no labor, a value of thousands of dollars.  That offer happened on 6/7, one day before this BBB case was opened by the customer.  We received and were made aware of the BBB claim on 6/19/24.  As of 6/19/24 the supplier has yet to approve sending the second engine to our knowledge.  As of 6/19/24 the customer is currently driving our complimentary loaner vehicle.  As of 6/19/24 Greensboro CDJR has
  
  The services we have been paid to do are 3 weeks removed from being completed, in full.  There is never any guarantee for parts functionality on parts that we do not furnish.  The part failure reimbursement is an obstacle to be navigated by the supplier and the entity that paid for them.  The time ($3000) and resources ($1900 rental) that we have invested since the completed repair have been for customer enthusiasm, purely, because there is no entity that has agreed to pay for anything since their engine was installed correctly, the first time. 

  Customer Answer

  Date: 06/20/2024

   I am rejecting this response because:
  The second engine was placed in by a tech that had little to no knowledge of what was expected of him. Once again the vehicle is still in dodge care and has been since its been placed in. Power Torque which is the warranty company will not send out a brand new engine without making sure it was a fault of their own since we havent even had the engine 90 days or drove the car ****************************************** a car and didnt charge us anything but they have had our vehicle since March! We paid what that requested in a cashier check to put the engine in. They never denied taking the engine from the other supplier. The supplier even spoke with dodge tech to confirm they had a commercial account and that the engine would be transported to them. They accepted the engine which is now their liability. They allowed a tech to drive a bolt through the value cover and no telling what else that tech messed up in the process. We have been patient and understanding but yet we are still making a car payment on a car that dodge have. We still dont know whats going on and power torque the warranty still unsure whats needed. 
  
  

• Initial Complaint

  Date:05/08/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In a short story, I was sold a car. Submitted all paperwork, got approved. A few weeks in, they randomly asked for paystubs. I had switched jobs, which Im allowed to do. All of sudden they had to retrieve the car, because now the loaner is saying I have to be on the job 6 months. I was on the last job more than 6 months when I did the signing. How does this make sense.

  Business Response

  Date: 05/21/2024

  I spoke with ****************** on several occasions. She was told at signing and afterwards, your deal is not completed until the bank accepts and funds your deal. We the dealership do not loan money, the approval is what the bank gives us and the stipulations have to be met for the approval or deal to be funded by the bank. When the bank received the bank package they called to verify  employment and pay and the amounts did not match up to what she provided on the application therefore the bank did not fund her deal. We told her we needed to get the vehicle back, we did. She called and asked us to try to get her a new approval and we couldn't. We have refunded her down payment. 

• Initial Complaint

  Date:04/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came in to get a recall fixed on my 2011 dodge charger that i rarely drive and when i washed it Saturday i realized that my engine cover was gone. Now the company is saying i never had one like i was lying. I brought it in with one.

  Business Response

  Date: 05/15/2024

  We make mistakes on occasion and when we do we look forward to making it right.  We understand it is not easy to hear that the vehicle did not come with an engine cover when it really looks like it should have. We took special effort to make certain prior to letting you know when you inquired on April 30th.  Thank you for your inquiry.

  Customer Answer

  Date: 05/15/2024

   I am rejecting this response because:
  
  I do not know what paper work you guys have and yes, it is difficult to hear that I did not have an engine cover when I did. I feel like you guys are calling me a liar. This should not have happened to me or anyone else bringing their car to you and trusting that everything will be there when you guys return it. I am very disappointed in your service. 

• Initial Complaint

  Date:04/16/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vehicle and had several warranties forced on me before they would supply financing after keeping me there for 5 hours. Was promised by the finance manager that an additional key would be overnighted to me and a month later still no key. Called them several times and the finance manager would not answer his phone nor would he call me back. I also contacted the warranty companies that were forced on me and turns out that none of the warranties apply to my purchase. I had to purchase a key on my own and have it programed.

• Initial Complaint

  Date:04/16/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter is a college student in Greensboro. She uses ONE of my Jeeps while away at school. She and I agreed to go to a local Jeep dealer, in this case, Greensboro CDJR, to have them do an oil change and tire rotation. That cost would have been about $100 +/-. While she was waiting for MY Jeep, she was approached by a salesperson who tried to convince her to sell or trade MY Jeep. Of course she declined for two reasons. One, it is MY Jeep so she would not have been authorized to sell MY Jeep, and two, she is an unemployed college student. How could she have possibly have been able to afford to buy a car? Yet, someone from the dealership has called me TWICE while she was still at the shop, and they have called her no less than 13 times to try to convince her to sell the Jeep to them. And she had one call from the dealer suggesting that she had expressed interest in buying a new Jeep. Whatever.... heavy sales pressure.My complaint is related but applies to the service department and additionally, the General Manager. While my daughter was waiting for the oil change and tire rotation, she was approached by a service person stating that ALL THE FLUIDS NEEDED TO BE CHANGED. That was total garbage as I take very good care of MY vehicles. She didn't think anything about it, and she surely did not authorize any additional charges. There was no "estimate of additional charges" provided to her..... and no way would she have authorized these charges without my advance approval. Yet, when it was time to check out and pay, she was stunned with a bill for $557.04. She had not choice but to pay so that she could leave. She called me immediately in tears. And she was so distraught that she transferred $400 of her student loan money to cover the cost, which I refused. I have called the service department FOUR TIMES, and not once have they returned my call. I have called the ** ***************************** THREE times. No response. I want $477 refunded immediately.

  Customer Answer

  Date: 04/26/2024

  I have not heard from the business in response to my complaint even though I have called them numerous times, including three attempts to reach the General Manager directly.

  
  

• Initial Complaint

  Date:02/26/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sold them a car, transferred title and they were to mail a check within 24 hours. Since it was presumed to be a reputable dealership ( I am from ********** i trusted them. I have since discovered that what I presumed was a bill of sale was a "voucher to purchase" . 2 weeks later I have been fed every used car cliche' you can imagine by salesman *******************, who keeps telling me that *************************** in finance needs to call me back but no one does. This is not a large amount to me , but I believe it probably represents a pattern of deceitful business practices that could be taking advantage of people who may not be able to disregard this kind of expense

  Customer Answer

  Date: 03/09/2024

  I received a call from *****, the sales manager last Tuesday who said he was working on a solution. He has not returned any calls then. They still have my car and I have not been paid for it. Date of transaction was feb 13.