ComplaintsforGreensboro Nissan

• Initial Complaint

  08/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a 2020 ******** from them just shy of a month ago and the seat is tearing apart already. I spoke to the manager **** and he told me that they had already fix my broken key upon purchase and gave me floor rugs but I was promised that at the time of purchase as well as 3 oil changes I never received that I was told I would. Now I took the car to the ******** dealership and they said it was a repair kit used to fix the tear and its already coming apart and they want me to repair it thats not fair I need them to fix it and I am not happy with the mispromises they tricked me into before purchasing the vehicle

  Customer response

  09/01/2024

  I have not heard from the business in response to my complaint.

  
  

• Initial Complaint

  07/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Took my vehicle to b checked at 1pm, ended up l needed a tire,l was refused my own tire they charged a $2.00 disposal fee and the cost was only $101 after over a 3 hr wait the bill amounted 2 the $149.00 with extra fees l wasn't informed of and l was quoted 3 times my vehicle would have been ready after being there from 1pm until 4pm,at the time 2 pay the bill that's when l found out about the extra fees besides pay $30 labor fee 4 just changing one tire.lt was my tire to dispose of how ever l chose to,but the statement made 2 me by and employees of Nissan said that l couldn't have it and that they had 2 dispose of my item. This type of untruth needs 2 b stopped with them not explaining things up front about the services,this should apply 2 all business.. 7/25/2024

  Business response

  07/26/2024

  We spoke and met with ***************** this morning 7/26/2024. We refunded her the difference of $15.  She was quoted $135 vs what the final bill was $149 (with taxes and disposal fee). Customer's other concern was that she wanted to keep her damaged tire with the nail in the side wall to use as a spare. We advised against that as it is a safety concern but we did return the damaged tire to the customer as well. We also spoke about the length of time that it took for the tire to be replaced as it was a little longer than normal we apologized about the length of time it took to get and install the tire.

• Initial Complaint

  04/13/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I purchased a car on 01/01/2024 and signed the necessary documents, including the Retail Purchase Agreement. There was a promotion being offered of the first payment being deferred for three months, making my due date 03/31/2024. When I went to make my payment my account was past due and late fees being assessed, as it was showing a due date of 03/05/2024. When I inquired about this with Nissan Finance I was told a revised contract was uploaded on 01/20/2024, and I knew nothing about this. Nor had I signed a new Retail Purchase Agreement. I requested the revised contract to be sent via email and confirmed what I already knew. I had not signed the revised contract and someone at the dealership forged my name. I plan to see what legal avenues I can take against this company as forging someones name is illegal! Beware consumers and most importantly always stay on top of your contracts and business transactions.

  Customer response

  04/24/2024

  I have not heard from the business in response to my complaint.

  
  

• Initial Complaint

  12/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On May 19, 2023, I purchased a 2023 Nissan Pathfinder from Greensboro Nissan. Little did I know, this would be the beginning of a nightmare. When applying for financing, I specifically told my salesperson not to contact several different banks, as I didn't want my credit pulled several times. I told him that I only wanted NMAC contacted, and if they were unable to finance, I would contact my credit union. Well, I ended up with 8 inquiries on my credit report, which caused a severe dip in my credit score. Next, it took over 2 months for me to receive the paperwork regarding the transaction, 4 months for me to receive the 2nd key to the car; I had to practically beg for my tags, as I was riding around on an expired tag. My current issue is: I refinanced the vehicle with my credit union, and I had purchased gap insurance. On 10/7/23, I forwarded the proof of the transaction to the finance manager, and he responded, telling me that I would have my refund within 6-8 weeks. Well, 6-8 weeks came and went, no refund. When I contacted him to inquire, I asked when I would receive it, and was told it could take longer. When I asked if there was any way to check on the refund, I received an email that said, "no sorry". This entire process with Greensboro Nissan has been horrible and has left a lot to be desired. I have had to chase down my 2nd key, tags, the mats that went in the car, the paperwork wasn't filed until 6/6/23, even though the car was purchased on 5/19/23. I feel like this is inexcusable. Also, the car that I traded in wasn't paid off until 6/20/23. I was told to keep making payments on a vehicle that I no longer had, which I wasn't going to do. I would just like a refund of the amount I paid for my GAP insurance. When I traded my Infiniti for the Pathfinder, ****** ******** had the refund to me in a matter of 4 days, and didn't take months to respond.

  Business response

  12/21/2023

  We have settled the Issue with ***** *******. 

• Initial Complaint

  12/05/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I purchased a used 2021 Nissan Leaf on July 22 2023. I have requested that they file my purchase per IRS guidelines for a used EV in order to receive my tax credit . The IRS also directs the dealership to provide me with their taxpayer id which goes on form 8936. My tax credit should be at the maximum of $ 4000.00 There failure to provide the IRS with my purchase, the vehicle id number and my tax credit amount will result in me being ineligible for the credit.I provided them a copy of IRS guideline and have not heard from the dealership regarding my concerns.

  Business response

  12/09/2023

  I have spoke with Mr. ******* and we have resolved the complaint.

  Customer response

  12/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  08/16/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I purchased a **** ****** *********r on August 29, 2021. I have complained to the company numerous times and have all documentation and it differs from the copy of the contract I finally received by email after complaining and calling and going there. They lied to me about multiple issues/things and this behavior is not legal. The price of vehicle differs, there was coverage/insurance and charges I did not agree to. I have attached the copy of my full explanation and I have all documentation if that is needed as well.

  Customer response

  08/27/2023

  I have not heard from the business in response to my complaint.

  
  

  Business response

  09/28/2023

  Tell us why here...Dear BBB, I am in receipt of this Complaint.  However, the events giving rise to this Complaint happened under a different owner and different employees at Crown Nissan during 2021.  Greensboro Nissan was sold to Hudson Automotive Group in December 2022.  The previous owner of the dealership was:
  
  ****** ********** ***** **** ******** ******* ***** *** ******* ** *****
  
  The customer’s Complaint should be directed to ****** at the foregoing.  Hudson Automotive Group/Greensboro Nissan does not have anything to do with this customer’s experience at the time they purchased their vehicle or thereafter.  Thank you for your attention to this matter.
  
  Regards, Aaron Seaver, GM of Greensboro Nissan

• Initial Complaint

  06/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought a used car from this dealer in February of 2023. The vehicle will be registered in *** ******. We paid the dealer sales tax for ** and other related fees and we paid cash for the car. It is now June and we still do not have title or tags. We have called the dealership 16 times and have not received a call back. Nothing. We have also emailed them multiple times. They filed the paperwork with ** DMV, but ** DMV has no record of the filing and told us that the dealer must have made a mistake that needs to be rectified. It is very frustrating not to receive the courtesy of a call back once. We are not sure what our recourse is or what to do. We simply want title to the car and tags. Without a call back we are at a loss as to what to do at this point and are starting to wonder if something is wrong with title to the vehicle.

  Customer response

  06/19/2023

  I have not heard from the business in response to my complaint.  We have called and left messages with the general manager of the dealer and also sent him many emails. This has been a very frustrating process as we feel powerless. At this point, we are going to retain legal counsel because we have received no response. We bought the car for cash in February and still do not have title or tags. Being ignored is terrible customer service and makes us feel like something is wrong with the title to the vehicle. Customers should be very wary with Greensboro Nissan. 

  
  

  Business response

  09/05/2023

  The customer has been made whole. We took back the car and refunded their money. 

• Initial Complaint

  04/19/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a vehicle on 3/30/23 and the deal was for me to refinance a balance of $25k due to having 23 k equity in the vehicle I was trading in. My loan documents reflect I am financing 29k and change which was not the agreement and now I cannot get a hold of a finance manger to redo my loan. On top of that they still have not paid my original loan off which I would have received a refund on due to just making a payment, now more money is owed on the original loan!

  Business response

  09/05/2023

  Customer chose to buy a service contract in the amount of $2,850 in the finance office. Has been made aware this is cancellable.  

• Initial Complaint

  03/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Dear Mr. *********: I am writing to you because I've been calling your dealership for over a month and have gotten nowhere. I purchased and paid in full over $20,000 for a Nissan ***** from your dealership (********** ******* **** ** ******** ******* *********** ** * *************, at which time I also purchased an extended warranty from NESNA (Nissan Extended Services North America) that cost me an additional $2,500.00. My car now needs to be fixed and there was no number to call NESNA on the warranty receipt so I called your dealership and was given a telephone number in Tennessee (615.725.1000). When you call this number you cannot get an agent to file a claim. The prompts only allow you to either select to renew the warranty or cancel it. What kind of fraudulent products are you selling to lady customers? No NESNA Office actually exists for customers to file a claim. After hitting a myriad of buttons, I was transferred to the Nissan Customer Affairs Department and they said there was nothing they could do and that they don't even have a number where a purchaser of a NESNA Extended Warranty can actually speak to a person. I was then told maybe Customer Affairs could look into my claim and see what they can do and they came back saying they would do nothing. I am beyond devastated. How on earth can Customer Affairs look into my claim if they don't communicate with NESNA????? It is quite obvious I was simply ripped off by your dealership. They knew what they were selling was worthless. Not only do I want a refund of the $2,500 I paid for this sham product, I want my car repaired. ******* **** from the Better Business Bureau is copied on this e-mail and I am filing a complaint. I am also speaking to law firms to see if I have a case against you for preying on lady customers. Please call me at the number I left for Georgina as soon as possible. Deeply distraught and dissatisfied, DM

  Business response

  03/29/2023

  Good afternoon Ms. *****,

   

  Nissan Extended Services North America (“NESNA”) has researched your complaint regarding the Vehicle Service Contract (“VSC”) you purchased from Crown Nissan. First of all, please accept our apologies for the trouble this issue has caused you. According to your email, apparently you did not receive a copy of your VSC from the dealer, so I’ve attached a copy of what is in our contracts reporting system. It shows the following:

                                                                

  • On 7/14/2020, you purchased an Optional Certified Pre-Owned Wrap VSC from Crown Nissan for $2,468, with a 7-year/100,000-mile term
  • In your email to Consumer Affairs, you requested a “lifetime warranty” as compensation, but please note that NESNA does not offer such a product
  • The 800-NISSAN-1 number for customers to call with questions is shown at the bottom of the Application/Declaration (cover) page in the Customer Acknowledgement section, and again at the bottom of sections 4, 5 and 6
  • This is the number customers can call to speak directly with a Consumer Affairs representative
  • Please note that the 615-725-1000 number you apparently were directed to is strictly the corporate number for NESNA’s main office, and is not customer-facing
  • According to NESNA Claims and the local fixed operations manager in your area, the claim in question was denied due to water damage
  • Please note that item 8.5 in section 8 What Is Not Covered By My VSC? expressly lists “Any failures due to damage resulting from...water damage...” as being excluded from coverage

   

  I’m aware that both NESNA and Nissan North America representatives have made multiple attempts to reach you (917-653-1742) to discuss a refund. Based on the VSC sale date and vehicle mileage, you normally would have been entitled only to a pro-rated refund. However, in light of the situation, NESNA is willing to provide you with a full refund of your VSC; please verify your current address so we can process the check.

   

  Again, we regret the inconvenience this matter has caused you. Please let us know if you have any additional questions.

   

   

  Todd *****

  Senior Planner, Insurance & Compliance

   

  Nissan Extended Services North America

  Phone:  615.725.0894

  Mobile: 615.426.3022

  _________________

   

   

   

• Initial Complaint

  03/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On Friday March 3, 2023 I took my vehicle to be serviced. I originally only wanted tires, an oil change and a state inspection done on my vehicle. Mike (the service tech) greeted me and was the person of contact initially. After several hours (8:30a.m. to 11:45ish) Mike returned to tell me that my car needed brakes. I agreed to have my back breaks replaced. I finally left the service center around 2:30p.m. (the service was still not completed). Around 4:00p.m. I get a call that my vehicle is ready for pick up. I proceed to head to the dealership. About 15-20 minutes later Mike calls back and says a tech accidently hit my car while trying to park and that I could either leave the car there so they could fix it or come and pick the car up because it's drivable but that I needed to bring the car back so it could be repaired. He stated that the damage was mostly cosmetic and he apologized for the inconvenience. I immediately reported to the dealership to inspect the damages personally. When I arrived Mike took me to my car to inspect the damages. I had my driver's side mirror taken completely off and was now taped on. There were scratches on the rear drivers' side door. He apologized again and then proceeded to check me out for the services rendered that day. He gave me a card with Eric A******s (service manager) name on it and told me to call him Monday morning to discuss what I needed to bring my vehicle back to be fixed. Mike told me that a loaner vehicle (rental) would be provided since they damaged my vehicle. On Tuesday March 7, 2023, I brought my vehicle back to the service department. There I was greeted by Mike and Eric. They told me to take my vehicle to Crown Body and Paint. They told me to ask for Frank. Frank was the person inspecting my vehicle and sending the dealership the assessment of damages. He told me I should hear back from the dealership with details of when to bring my car back for repairs. As of today I have heard nothing.I need immediate help

  Business response

  05/15/2023

  The customer's vehicle was accidentally damaged while on the property and being driven by a dealership employee. The vehicle was repaired by Greensboro Collison and the customer was given a loaner car while the vehicle was being repaired. The customer has been made whole. 

  Customer response

  05/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩