6 Customer Reviews
Review from Wendy T
1 star09/12/2023
This phone service has blocked me all because someone is married to nephew who has a negative balance on her account. They said because my nephew called my number and his wife they linked our accounts together and now until that balance is paid, I can't put money on my account to talk to my nephew... Is this fair? It's not my account and I'm having to suffer not talking to my family member because of itReview from Johnny M
1 star08/22/2023
The tablets suck, I go thru a 50 bucks a week and get to hear half the conversation, I get to say Hello, can you hear me alot but inmates don't count, they are *** so let's **** em over so a millionaire can rest and eat good...NO OTHER OPTIONS BUT PAYTEL....WHAT A CROCK, for a company, then get a auto respond for a reply, I bet if management had to use this system one day they would fix it
Pay Tel Communications, Inc. Response
08/30/2023
Dear Mr. *****, Sorry for any frustration or any inconvenience with your calls. Your calls are being called from the tablets inside the jail. These types of calls are made using Wi-Fi and this connection can vary based on the location of the inmate and the internet service provider at the facility . You are only charged for the minutes you speak on each call. Again, we apologize for any problems. If you continue to have these issues, you can advise the inmate to use the wall phones to see if this will help with your issue. Thank you. Customer Relations ManagerReview from Tammy T
1 star09/18/2022
This place is terrible they don't have way to transfer my money from old account to current account so I have to go with out talking to my loved one tillonday morning cause back months ago my bank canceled payment to a draw that was fraudulent an it's been paid by me an they make me use pay near me which is wrong.Review from Amanda N
1 star12/11/2021
They claim its 21 cent a minute to speak to an inmate. I went through $17 in 13 minutes. What they don't know is I recorded the conversation with the agent when I added those minutes.Pay Tel Communications, Inc. Response
12/14/2021
Dear Ms. ******: We apologize for any problems or frustration you have experienced with our company. If you will provide us with your phone number and PIN, we will research your account to verify the information you provided. You can email your information to a manager at [email protected] and your request will be addressed the same day. Please accept our apologies for any issues. Best regards. Customer Relations ManagerReview from Regina M
4 stars11/16/2021
I do feel that it's a little over priced on messages. There are times we lose signal during calls but that doesn't bother me. If any of my calls are dropped, I'm not charged for that call. I have not had any major issues. I have used other providers through jail house calls and each service has been about the same. I do wish they had 24 hour customer service because the website will not let me access my account at the moment. It is only saying error establishing database connection and I have no way to report this until 8am. That's my only problem.Pay Tel Communications, Inc. Response
11/23/2021
Dear Ms. ********: We apologize for any problems or frustration you have experienced with our company. We did experience a problem on our website on Tuesday, November 16th, 2021. This window was from around 8:30 am until 11:30 am. During this time, the customers were unable to access their accounts from our website. But customer service was available to assist with payments and any other questions. Please accept our apologies for this problem. Best regards. Customer Relations ManagerReview from PDM
1 star09/17/2021
Paytel is totally a racket. Every call is interrupted several times just to use up your money. The phone calls have interference and echo in the background and end abruptly with no warning prior to the 15 minute limit. This is something that loved ones should not have to deal with while going through trying times. it is really a shame that locking people away is such big business. Taking advantage of suffering family members in such a manner is shameful and should be unlawful, but at the end of the day, it's all about the money.Pay Tel Communications, Inc. Response
09/20/2021
Dear Ms. *****: We apologize for any problems or frustration you have experienced with our company. If you will provide us with your phone number and PIN, we will research your account for the issues you mentioned. You can email your information to a manager at [email protected] and your request will be addressed the same day. Please accept our apologies for this problem. Best regards. Customer Relations Manager
Customer Review Rating
Average of 6 Customer Reviews
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