ComplaintsforAlexus B Photography
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Complaint Details
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Initial Complaint
04/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I booked with Alexus B Photography for a photoshoot on Wednesday April 3rd, 2024. Everything went well, she sent me the edits and I picked 3 to have her edit. She told me it takes up to **************************************************************** because my birthday is April 16th. My birthday rolls around and I texted her 10:59am if the pictures were ready. She texted back 3 hours later, saying yes they will be ready by 3pm. 3pm rolls around and no photos. 4pm comes and no photos. I texted her 3 separate times and called twice and no response. She finally texted me at 5:30 apologizing and quickly sent me the pictures. I quickly responded with me being unhappy and asked her to re do them. No response from her. I waited until ********* and text her again asking for her to re do them and still no response. She ended up leaving me on read. Ive also come to understand that this situation has happened to 5+ people since sharing my story. The photos are over edited, I look like im photoshopped in, and its not natural looking like how her other work on her page is. I even sent her her own work from her page in the texts. I am an unhappy customer and expressed my desire to have them re done. It was a rushed job and she refuses to respond to any messages. I didnt get what I paid for. I attached the screenshots of the messages, the over edited photos, and her ignoring me since then. I texted her number and Instagram and no response till this day. Also, her camera and backup camera got stolen and she lets me know that she is sad over that but that incident had nothing to do with my pictures because they were already uploaded to her computer. I paid for the deposit ($100 on 2/7/24) and the remaining $125 4/3/24 After the shoot.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.