Customer ReviewsforMaster Plumbers Heating & Cooling

This was a tremendously positive experience, from the time of setting up the appointment, to the alert of their pending arrival, to the first approach to the house, to their curtesy in putting on their own house walking overshoes, their professional explaination of what was found; their articulate discussion of their recommendations; and to their concluding remarks. High marks all around.

Thank you ***, for allowing us to serve you. Its a pleasure working with you! We are always here when you need us.

We have used Master Plumbers Heating and Cooling on 4 different occasions and I have to say that these have been the worst experiences in dealing with service suppliers. On the first experience, 2 of their plumbers took over 9 hours to repair a leak in our water service line. Cost -$2500.00 and change. Within 7 months the repair totally failed and they initially did not want to honor their warranty, but finally did. On two occasion we had HVAC inspection and service. Tried to sell us a new unit (3 ton) for $24,000. This was 35% higher than a second quote for a much better unit. After one of their "comprehensive" HVAC system checks, our Heat pump kept running, even in back up mode. Service tech could not figure the problem out. Turns out it was a simple thermostat code setting. We cancelled our yearly service agreement after our year was up, but they still charged us for an additional month, since we didn't notify them in writing soon enough. Really, hiding behind Legal **. The last straw was the replacement and installation of a Rinnai tankless water heater. They ended up charging $7500 to replace a unit that , we found out later, you could buy on line for $1,100 . Took 13 man hours to reconnect the existing lines to the new unit. Should have been less than 8. They were on the Rinnai web site as a recommended vendor. That was the only reason they were used. Never again. I would strongly urge you to find someone else to do your plumbing and HVAC work. We checked with a plumbing service we used at the coast for their cost on a water heater replacement and for a standard tank it was $2900. A tankless water heater unit is about $600 more than a tank style, but easier to remove and reinstall.

Thank you for the review. Our service manager and you have spoken about the items you are speaking of and you agreed that you were satisfied with what we have done for you. We would appreciate the opportunity to speak agaiin.