ComplaintsforBlaze: Heating, Cooling, Electrical & Plumbing

• Initial Complaint

  05/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In March 2024, Blaze would not schedule me for maintenance and check-up without me paying a yearly maintenance fee of $256.16 which cleared the bank 4/23/24. At that time they gave me a May 30, 8 am appointment. This morning at 8:15 I called to ask why maintenance had not shown up and was told theyd have to reschedule me for the 3rd week in June. I requested a return of the $256.16 and was told they would have to refer the issue to the money manager. I did tell them that I would be notifying BBB. Dont think ***** at Blaze cared.

  

  Business response

  05/30/2024

  ***** has not received any of the services she has paid for. This is a yearly membership that is scheduled every 6 months. Due to a high number of no ac calls that day she needed to be rescheduled to another day. I will refund the full amount paid and i wish her the best of luck in the future. Check will be mailed today 5/30/2024

• Initial Complaint

  04/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  3/30/24, I called a company that had electrical licenses listed. When I called back re: my appt., I learned they were bought by Blaze. 4/4, Blaze employee #1 arrived for an estimate. He asked how I wanted the work done, I said, I want it up to code. He said he could give me a discount if I signed up for the Shield Program for ~$250. I never received a receipt for this, nor for the electrical work (~$1700) for my stove. I signed an I-pad for the transactions, but wasnt shown any agreement text. I paid a $315 deposit 4/4, also no receipt. He said I would be the 1st appointment on 4/9, 8-8:30am.4/9, 3 employees arrived ~8 hours late at ~5pm despite multiple calls where employee #1 said theyd be there sooner, & installed a 60-amp breaker for my 50-amp stove. The inspector who checked the work 4/15 said if the stove started drawing more power, it would catch fire before the breaker tripped- had to be fixed.4/16, employee #1 came to replace the incorrect breaker & said he didnt know why the inspector said that about it being a fire hazard, that it was almost like a scare tactic that the inspector had said this. I checked the ******** of ********* of Electrical Contractors Verify License Database. I couldnt find him, so I asked for his license #. He said he didnt have one, hes a ******** ******* have the license # for the electrician he worked under either. He said hed have Blaze call me to give me the license #. I never received the license # from ********************, but found the electrician, who has a violation on his record.4/19, a Blaze employee called. It was about the Shield plan. I asked to cancel as I was not happy with their service. I was told there was a no early cancellations clause, which I had not been shown, told, nor received in writing, that allowed Blaze to keep my ~$250, despite admittedly not receiving any of the plans services. I was told Blaze could only refund me the difference between the plan & the 10% discount given on the work, ~$60.

  

  Business response

  04/22/2024

  4/20/2024-******************* (General Manager of Blaze *******, **) called customer to discuss.  Got customer's voicemail so I left a message requesting a call back.  I have investigated this claim and look forward to further discussing this matter with the customer to gain satisfactory resolution.

  

  Business response

  04/23/2024

  On 4/22/204-I spoke with ******************** about each of her points of concerned outlined in he initial complaint.  I have provided her all of the requested documentation/information.  We also addressed the areas that I need to do some additional coaching on with my Electrical team.  Once we covered the areas of her concern, I did offer to provide a full refund (which has been processed in our system as of this morning at 8:00am) and we have provided her a 12-month free membership to use for any future needs in an effort to show her that we are better than the service she just experienced.  During our conversation she accepted our offer and said that once it is all done and confirmed that she would mark this resolved to her satisfaction.  All the best, ******************* Blaze-Raleigh General Manager

  Customer response

  04/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

  I was contacted, received a full refund, a years subscription to the shield plan at no cost, and all receipts and permits for my documentation.

• Initial Complaint

  12/07/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  October 4,2023 a technician came out to do a free check on our heating/cooling systems. Upon inspection of the outside unit, he discovered that the capacitor was bad and then proceeded to tell me that whoever installed that part, which was them two years and one month ago, installed it incorrectly, which is why the wire is burnt. He stated that one of the wires was not long enough to connect to the capacitor which caused the other wires to burn. The total for that was $284.80 plus tax. I paid them a total of $609.47 because he also had to do a leak inspection, which was another 284.80 plus tax. Now another problem that I’m having as to why I should not have had to pay for this part is we pay them monthly for a maintenance plan and they are supposed to reach out to me, that was told to me by two different employees that they are supposed to reach out to me every six months to schedule these inspections, and if they had reached out to me and scheduled these inspections upon their agreement, then they would’ve caught that this part was bad while it was under warranty. The warranty expired a few days prior to them coming out and in the two years that I have been paying them, they have not called me once to schedule these inspections. So I paid the technician because I wasn’t gonna argue with him about not wanting to pay. I figured I would call the office and speak with the manager about this. I have called three times left three messages and still have not heard back from Mike the manager this has been going on for a week now And I’m tired of calling them.

  

  Business response

  12/07/2023

  This customer did call in to the Call Center on 10/11/2023. Mike was out of the office, but Sunni did talk to her and credit the customer the part replacement in question back to the customer on 10/9/2023. I have also attached this refund and the invoice showing the credit for the replacement part.  

• Initial Complaint

  07/18/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 10/05/2022, Blaze Air charged $6,785 for a 72 gallon water heater into my 1700 square foot house. I only have two bathrooms in my house. I have another plumbing company out today who is stating I was certainly taken advantage of because there is no need for that big of a tank in my house. The company has failed to provide any type of receipt or invoice after asking three times. The plumber then signed me up for a monthly membership that I never agreed to. The company never provided me with finance options. I was told it had to be paid upfront.

  Customer response

  07/28/2023

  I have not heard from the business in response to my complaint.

  
  

  

  Business response

  08/18/2023

  After multiple attempts last several weeks, I was able to reach ****** and schedule an appointment for us to discuss her service call and try and reach a resolution.  Per ******'s request, a call is scheduled for afternoon of 8/24.  I was able to verify that the email address on file was incorrect.  Email was updated and invoice was resent for ******'s records.  I can update BBB complaint once final resolution is determined after call is completed on 8/24.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩