Customer ReviewsforBlaze: Heating, Cooling, Electrical & Plumbing

Terrible customer service! The manager said he did not have to honor my service contract, that I did not pay enough, although I paid the quoted amount ***************** was scheduled a month in advance, and then cancelled without any notice, not even a call. The manager talked over me and was more that rude. I would never recommend them to anyone.

Blaze bought ************** Air recently. Last year ************** scheduled an appt. with me only to cancel due to an emergency call that they had to attend to. This year, under Blaze, another appointment for maintenance was scheduled. Again, the appointment was cancelled by the contractor, on the day of the appointment. It is without any accountability or compensation for the wasted time by the homeowner or tenant of the unit who took time off from their schedule to be available for an appointment set by the contractor. It is understandable if there really is an emergency but after having this happen twice in one year, I am dubious.

On 11/12/23, we called about a sewage line back-up in my mom’s hall bathroom. Your teammate did an inspection of many things beyond just the toilet back-up. He found that the water pressure valve was bad. I reluctantly agreed to let him change it out as he indicated this could be an issue later on down the line. After he got this installed, he then worked on the toilet clog. I had already pulled the toilet up. He ran an auger through it and was unsuccessful at getting it cleared. It was getting late and he said he needed to come back out the next day to reassess. After running a camera through the sewage line you could clearly see that it was indeed stopped up. After seeing the clog, you all worked on providing us “options” to fix it: Option 1 – Run all new sewage pipe from the impacted bathroom, reconnect toilet, sink and shower for over $5,000.00+. Option 2 - Run all new sewage pipe from the impacted bathroom, reconnect toilet, sink and shower…and add a clean-out for over $8,000.00+. Estimates here, as I was not provided an itemized receipt. I paid over $1,769.95 on 11/12/23. Didn’t realize this, as your teammate said I would not pay until the work was completed. I called later about the toilet set (which you all did not do) and received a credit of ($365). So I paid $1,404.95, for a pressure valve and install and a toilet auger clean-out that didn’t work. That’s a lot of money to not have addressed the primary issue (toilet clog) and reason for the call. Fortunately, I found someone else who was able to fix the original sewage line issue for only $301. They cleared the sewage line and set the toilet. Yes, that’s right, a total of $301. I truly feel like you all were trying to take advantage of my mom and me for $4,700 or even worse $7,700. If you are considering using Blaze, be sure to get other quotes before any work is performed. No one has replied to my written request on this issue.

Had an appointment setup for a Heating Tune up with Blaze Heating, was confirmed days earlier by the tech, then no body showed up for the appointment. Calling the office, I was told they no longer represent Home Depot, where the Black Friday deal had begun, yet was setup directly with Blaze Heating by me. There was no courtesy in follow up and cancelling the appointment, nor regret when checking on scheduled appointment. Very disappointed in their lack of business etiquette. Will not do business with Blaze, as they seem to have no concern for the customer.

Blaze showed up at my mother in laws house to do a “ health check” in the process he intentionally struck an arc with the main power wire to the capacitor box. Causing a small electrical fire and blowing the capacitor. ( the system was working and running fine before he arrived) he quoted 4000 dollars for the repair that he made necessary, and then called in an “ electrician” who basically said the whole house needed to be rewired, and that would cost 17000 dollars. They left for the day with the ac broken and when I heard the story I was in disbelief that scammers like this operate and the BBB does nothing about it. I called a different company and all Blaze air damage was fixed for an 80 dollar house call in about half an hour. They were targeting her because of her age , the fact that she was alone at home and they tried to scam 21 thousand dollars from her. Do Not use Blaze Air ever!

Blaze technician Jonathan S****** came out to check our air conditioner that was blowing out warm air. After checking he told us the compressor was burnt out & all the coolant had leaked out. He proc eeded to try to sell us a new unit starting at $15k. We decided to call Piedmont Sheet Metal when their agent came out he wanted to know if someone else had worked on the unit.. Blaze tech Jonathan diaconnected some wires & turned the unit off & had & left it that way. Piedmont Sheet Metal tech found the compressor was just fine & there was refrigerate in it., all the unit needed was a capasitor. I contacted Blaze to tell them how their tech tried to rip us off. Was told a manager would be in contact with us, no one has been in touch . If you use Blaze please get a 2nd opinion.

Blaze Air recently took over my service with Air Treatment. First, I was not notified of the take over or merger. Second, i pay a maintenance fee for my furnace and AC unit to be serviced twice a year. Air Treatment was kind enough to call and remind me when it was time to schedule the service. Blaze Air puts it in the customer to call. Otherwise they get my money for nothing. Third, I have called twice in the last 36 hours for Blaze to send a technician regarding the humidity level in the house (set to 50% but now running at 85%) and the AC unit not being able to keep the set temperature. I am uncomfortable but I am more worried about my two young kids. I was told both times that the on call technician would call us back. Still nothing. I would lastly like to say that my extended family has used Air Treatment in 4 different households for the last 15 years. But since becoming part of Blaze Air, a salesperson tried to have my grandparents hand over money to have the entire house replumbed including new toilets and faucets. My poor Grandparents (very trusting) wrote a check and agreed without question. Let’s just say that check got canceled along with the contract. Therefore, my entire family will no longer be doing business with Blaze Air. I don’t know how a company with such poor customer service can still be in business.