ComplaintsforArdmore Residential, Inc.

• Initial Complaint

  06/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I rented an apartment at ****** at the trail as it was done online I did not get to see the place before lease. Day one when I entered the apartment there was a mold smell. I contacted the management team and put in numerous maintenance orders however they failed to fix the mold.here is a email form ****** the assistant manager - accepting they failed to complete repairs to fix the mold - Asst *** at Ardmore at the Trail Thu, May 2, 8:27AM (4 days ago)to Manager, me, ******, ******, After reviewing all work orders that have been submitted during your time here at Ardmore I have found the following: 11/10/2023: Washer machine is leaking and mold behind it. (Maintenance stopped by on 11/10/2023 to tighten up hoses on the washing machine and cleaned up the mess, mentioned they would be back on 11/13/2023 to treat and make repairs to the wall) Did they not return? We will be entering the apartment to evaluate this issue immediately.We have tried to work with you, ****** gave you notice of the mold on November 3rd 2023, Your maintenance crew stopped by 11/10/2023, however failed to return to fix the issue of the mold, that has been 180 days later. After waiting for them to do the right by their tenant I had a enough and moved out 9 days before lease end.They never fixed their error or care about anyone health and safety just money .Please do not rent here - keep away.

  Customer response

  06/25/2024

  I have not heard from the business in response to my complaint.

  
  

  Business response

  06/28/2024

  Good Afternoon, ************, 

   

  Mr. Kullars account (Complaint ID ********* has been reviewed and adjusted in good faith. Once his updated balance is paid, the matter will be resolved. 

   

  Have a restful weekend, and thank you for your time. 

   

  Thank you,

  **************************************

• Initial Complaint

  10/16/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received fraudulent collection charges from Ardmore Residential Inc. in September that have yet to be resolved; renters beware. My lease with Ardmore Residential Inc. in ****** ****** ** was from 6/1/22-6/30/23. I moved out without incident and received an itemized receipt plus a letter stating that my account was paid in full with no fees on 7/1/23. On 9/9/23 I received a letter in the mail from a debt collector stating that I had a past due balance from them. Immediately, I reached out to resolve the issue. Peyton, the Assistant Manager, responded claiming that my roommate and damaged the drywall. I clearly communicated that there was no damage to the walls and I have photos to prove it. I requested photo proof to be sent. She informed me she would provide proof from maintenance but the next day claimed that “they could not find the photos”. I expressed my frustrations that A) they never sent a bill for the damages B) sent a bill to collections that affected my credit score C) Cannot provide photo proof and D) have failed to communicate in a timely and professional manner.  This is not the first time I’ve heard about this happening with them; a neighbor of mine moved out with the exact same scenario. the property manager, Ginger, has refused to reach back out to me about the incident for the last month and a half. She is unwilling to speak and failed to provide proof of the falsely claimed damages. All I want is to get my situation resolved and protect other innocent families from this in the future. Ardmore at the Trail's lack of action to resolve these issues shows that they are taking advantage of families and individuals by falsely charging previous tenants by pressuring them to pay extra fees via collections. Had the damage been legitimate and a proper notified bill provided — I would pay it without issue. But, with their lack of professionalism that is not the case. I have a full thread of emails proving these issues and their behavior.

  Customer response

  10/26/2023

  I have not heard from the business in response to my complaint. 

  
  

  Business response

  10/31/2023

  Better Business Bureau of Central and Northwest NC

  C/O ******* ****

  1617 NC Highway 66 S, Suite 201

  Kernersville, NC 27284

  ******************

   

  
  RE: BBB Complaint ID ********.

   

   

  To Whom It May Concern:

   

  We appreciate the opportunity to clarify a few items regarding this account and sincerely hope any confusion will be cleared. Upon departure, the apartment previously occupied by the complainant and one additional leaseholder required wall repairs above ‘normal wear and tear.’ The invoice received by our painting vendor noted excessive holes and heavy stains, and $95 was subsequently charged to the former resident’s account. Upon moving in, the complainant secured a surety bond instead of a security deposit on behalf of all leaseholders for the home. When the damages remained unpaid after move-out, a claim was filed on the bond, and their account was satisfied in full at Ardmore at the Trail after the bond issuer supplied payment. 

   

  Ardmore at the Trail did not submit this account to a collections agency; the surety bond issuer holds the debt. We strongly encourage the complainant to review the signed agreement terms and contact Assurant to resolve this matter. They may be reached by email at ************************ or by calling **************.

   

  A copy of the vendor invoice from Browder Painting and the SelectDeposit Bond Program Enrollment & Acknowledgment Agreement for apartment ******* is attached for review.

   

  No billing adjustment is due to this former resident.

  No adjustment can be made to the former resident’s consumer credit report as we did not report the debt. 

   

   

   

  Thank you,

  Ashanti S****-W*****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩