Business ProfileforNC Rentals 247 LLC

My mother was in an apartment where ** Rentals was the property manager until it was turned over to ******** ******** management. My mother became ill beginning of April and died May 8th 2023 leaving me, her son, ****** ****, to handle her affairs. I went to speak to ******** about paying up her rent & getting her security deposit back. They said when companies transitioned from ** Rentals, ** Rentals kept all the deposits for the properties. I went to ** Rentals ********** location multiple times in April, May, and June this year during posted business hours. No one was ever there & the adjoining business said that they've repetitively had several ** Rental clients come to their office to see if they if anyone was ever at the ** Rentals office. They said they rarely ever see anyone & no one is ever there for the duration of business hours. I called the number posted on the office door, the number online, the number on their current listings, and I've hit every option & left several messages. I have also emailed the address listed on the site. May 9th a female called & it was explained to her why I've been trying to get in touch. That same day a gentleman, Adriano (?), called & spoke to my wife and she explained to him my mother expired May 8th and we need to settle her estate, and this i**ludes getting her deposits back from ** Rentals. I do have a lease to verify that she did in fact rent from them. My wife filed a complaint, ref # ********, however b/c she is not the appointed person BBB required that I refile. Refer to previous complaint & there will be responses from ******** & ** Rentals. Still looking to rectify this situation. In the meantime, I have yet to be contacted by ** Rentals. Letter of Administration has been attached/uploaded.