Business ProfileforARI Apartment Management Company

- I am a resident of CityView Apartments - ActiveBuilding rent portal (powered by RealPage) charged twice for May ************************************************** I have receipts that can be provided - Cityview Apartments (managed by the Carroll Management Companies) has now charged a $35 NSF fee since the second rent charge bounced back, I did not have enough in my account to pay rent twice - I contacted the leasing office multiple times and was told they would not remove the $35 charge despite it being a system error on their end - I contacted larger Carroll Management Companies via email and phone (both documented) with no response - I am now being told that my rent for May 2024 is considered late since the duplicate charge was denied. This cannot be possible considering their are receipts via payment confirmation email, online rent portal, and my bank showing the rent was paid on time per lease terms - I am now being told that since my rent was "late" for May 2024 I will no longer have the option to pay via eCheck instead of debit card. I have a maximum daily limit on my debit card to not exceed $1000 so this will not even work. The online rent portal displays an option to pay with check or cash yet the office denies that they will accept either of those payment options - I have read all terms and conditions from lease, Ari ******** Management, Carroll Management Companies, RealPage, and ActiveBuilding and there are no terms regarding the revoking of the eCheck payment option based on rental payment history - The negligence of CityView and the Carrroll Companies to choose reliable third party payment processing systems has taken time away from my full-time job working hours to jump through hoops to resolve unsuccessfully. They disregard paying residents and clients trying to seek a solution. By removing my option to pay via eCheck despite there being no terms that outline this, causes an additional financial burden on me monthly