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Complaint Details
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Initial Complaint
12/09/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I bought a pair of UGG boots on 12/8/2023 and asked the store Clark this is a gift. If I get a gift receipt, can they bring them back and return them the clerk of yes well the next day I take them back because of the wrong ones. And I am told that they do not refund all they’ll do is exchange or store credit which there was nothing else in there that we needed and the boots were $200 not like $200 on a tree. This store is the worst experience that I have ever had. The lady was very rude and the manager did nothing.Business response
12/11/2023
We are so sorry to hear about Ms. ******' experience. Our store policy, posted in three places at our front registers and on all receipts, is for exchanges and non-expiring store credits, and does state that we do not offer refunds. We would be more than happy to exchange the purchased shoes or to provide a store credit that never expires for the shoes purchased on 12/8/2023.Customer response
12/11/2023
I am rejecting this response because: nowhere was a posting about no refunds. When I asked the cashier that night I purchased the boots I stated if these are not right, can we get a refund and the cashier advised yes if I would’ve known that we could not get a refund then I would’ve never purchased the shoes from this store I would’ve went somewhere else. I want nothing from this place and advise that they post no refunds only exchange or gift cards on the front door not where someone can’t see it.
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Contact Information
4624 W Market St
Greensboro, NC 27407-1232
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.