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ComplaintsforCarolina Neurosurgery & Spine Associates PA
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/14/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
About 2 months ago I went in for an appointment with pain management. One of the finance people - ******* at extension 8251 called me into her office and told me that I had overpayed and would get a refund. About $150 had to go back to my CareCredit Card and I also had them hold about $150 for future appointments. The rest would be sent to me at my home as a check from they're bank in *********. I have still not received my refund and almost every week I have called ******* to check on it and I keep being told that the check will go out the following Monday, but it never does. When I call her back, she checks on it and says the check didn't go out. She has even transferred me yesterday to ******* who is the director over the refunds and I left a voicemail but received no response. ******* really has no explanation why the check hasn't been sent out yet . I just need my refund, as soon as possible, that's all. I have asked ******* if they could just cut me a check here in **********, but I'm told that's not an option.Business response
06/07/2024
We requested the refund from our billing department on 3/26/24. We are unable to process refunds from our ********** office. All refunds are handled by our corporate office. Prior to this patient's issue, there was a problem with our refund checks actually being issued by the bank as ordered. This put a delay on our refunds as a whole, which are generally processed on the 15th and 30th/31st of each month. According to our practice management software the refund was initiated on 5/7/24. The patient was notified and told to let us know if she had not received the check by 5/17/24 and we never heard anything back from the patient.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.