Business ProfileforVolvo Trucks North America

In the May 2023, I encountered a problem with my Volvo truck that required immediate attention. I proceeded to the nearest Volvo official dealership, All NorthbTruck Center in ***** *** *******, where they addressed the initial issue and informed me of a potential problem with the oil pressure. Because i was loaded and could not enter the shop, the technicians at *** ***** Truck Center advised me to continue with my load, providing me with a letter of recommendation for diagnostics at another Volvo dealership once my load was empty. Upon arriving at ****** ***** ******** after unloading my cargo, I presented the letter from *** ***** Truck Center and requested the recommended diagnostics for the oil pressure issue. However, to my surprise, I was charged $416, and the technicians at ****** ***** ******** reported that they could not find any issue with the oil pressure, essentially contradicting the previous recommendation made by *** ***** Truck Center. In my pursuit of a resolution, I reached out to Volvo Action Service and communicated with a representative named Erin V*****. Despite my attempts to resolve the matter through Volvo Action Service, my case was closed without any notification or explanation. This lack of communication and unresolved issue has further exacerbated my frustration. Everybody is claiming that they are not a Volvo Manufacturer and have nothing to do with warranty. So I couldn't find anyone in charge represents directly Volvo trucks North America or warranty. This situation has left me feeling frustrated and trapped, as I am obliged to adhere to dealership recommendations to maintain my expensive warranty. I believe that I have followed the proper procedures and fulfilled my responsibilities as required by the warranty terms.