Complaints

This profile includes complaints for Greensboro Honda's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Greensboro Honda

  3633 W Wendover Ave Greensboro, NC 27407-1507

• 

  Greensboro Honda

  3633 W Wendover Ave Suite C Greensboro, NC 27407-1507

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Greensboro Honda Management,I am writing to formally document my complaint regarding the negligent service I received at your dealership. On October 23, 2024, I brought my 2002 Honda Accord in for an oil change. Shortly after, I noticed oil leaking onto my drivewaysomething that had never happened before.Upon discovering the leak, I immediately returned to your service department, where I was finally informed that my drain plug was allegedly stripped, preventing it from being fully tightened. This was never disclosed before or during service, nor documented on my receipt. Instead, your team proceeded with the oil change without consulting me, allowing my vehicle to leave in a compromised state.Your team attempted to tighten the plug more snugly and returned the car to me. The leak stopped for a few days but has since returned, requiring me to constantly top off my oil to keep my vehicle running. This issue was never properly addressed.When I raised my concerns, Service Manager **** dismissed them as normal wear and tear due to the cars age. However:The issue arose immediately after your ********** receipt contains no mention of any drain plug damage.There is no video footage to verify whether the technician cross-threaded, over-tightened, or mishandled the drain plug.I have home security footage proving my driveway had no prior oil leaks and am obtaining an independent mechanics evaluation. If improper service is confirmed, I will escalate this matter, including pursuing legal action for damages.I am demanding the following:1.A full inspection and repair at no cost to me.2.Written acknowledgment that this issue was not properly disclosed.3.A response within five (5) business days before I take further action.This is an opportunity for Greensboro Honda to take responsibility. I expect a resolution that reflects accountability and professionalism.Sincerely,****** *******

  Business Response

  Date: 02/11/2025

  See attached response.

• Initial Complaint

  Date:08/05/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had ac repaired. Paid for evaporator core and expansion valve to be replaced. When I got the car back it was cooling, but making a hissing sound. Took the car back on 8/1. They called and told me it was the expansion valve and they would replace, would get part in Fri morning 8/2 and get it fixed.I called Fri afternoon, they said the expansion valve didn't fix it, might be the evaporator. They would call when they find out.-I called sat @ abt 2. He said it was the evaporator and they would get the part Monday morning and fix it.I called mon afternoon, they said the part was in their inventory but they don't have it. Said they will get it tues 8/6 and fix it. Now have had my car for abt 5 + days, including the first repair, and still not fixed. Just want my car fixed.

  Customer Answer

  Date: 08/23/2024

  I have not heard from the business in response to my complaint.  

  After getting the "run around" from Greensboro Honda, and finally getting my car back the second time, it is still not fixed correctly. It cools, but still makes a hissing sound, occasionally, that it didn't make before. I no longer want them to work on it. I paid $1500 for repair work that was not properly done. They haven't contacted me about my complaint. I'm still very dissatisfied with their service.

                              Sincerely, 

                                      *****************************

  
  

• Initial Complaint

  Date:12/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car in for service on Nov 10th because I was noticing white smoke coming from under the hood. The advisor ****** suggested two services, replacing the vacuum hose that attaches to the turbocharger bypass valve and a valve cover gasket. I initially declined the valve cover gasket and agreed to the vacuum hose replacement. ****** told me that the reason for the smoke was an oil leak and that replacing the valve cover gasket would solve the problem. He offered the Sunbit payment option to reduce the upfront cost and I agreed to have both services completed. Within a few days I noticed the white smoke had not stopped. I was able to get the car back to the service center on Dec 16th. An advisor named ***** explained to me that there was a problem with the previous repair of the valve cover gasket that needed to corrected. The information he provided to me was that part of the cover was not actually replaced and causing oil to continue to leak. He stated that that part would be ordered and that the repair would be done at no additional charge. He also explained that there was not an additional leak and provided paperwork that the issue I was experiencing was related to the previous repair. Within two days of that repair being done I was still noticing white smoke coming from under the hood of my car. I spoke to the service center manager **** on Dec 21st and detailed the issue and I returned to the service center on Dec 22nd. The advisor I worked with on my first visit, ******, on Nov 10th assisted me again. After a few hours I was provided a quote of over $2000 for a separate oil leak. The service center is now recommending the turbocharger be replaced after a vacuum hose connected to that part was already repaired. In the video provided of the diagnostic, the technician explained that area that was leaking oil is leaking onto the valve cover gasket. This leads me to believe that the issue was misdiagnosed twice and I was charged for unnecessary repairs.

  Customer Answer

  Date: 01/02/2024

  I have not heard from the business in response to my complaint.

  
  

  Business Response

  Date: 07/31/2024

  See attached response

• Initial Complaint

  Date:12/03/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle on 11/29/2023 I took the vehicle back on 11/23/2023 with concerns about driving conditions in regards to rotors and brakes vibrating car pulling to the right hard taking me off the road way. I was told by service manager Zack that there was nothing wrong with vehicle on 11/30/2023. One 12/01/2023 I was coming to a stop and the vehicle pulled to the right taking me off the road way a police officer stopped to ask if I was okay and I stressed my concern he advised me to take it to a reputable mechanic shop so they can tell me what is wrong with the vehicle and return back to where I purchased the vehicle. On 11/30/2023 I requested my down payment of 4000 I knew there was something wrong with the vehicle I was ignored. I need help!

• Initial Complaint

  Date:11/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was rushed through the process of the purchase of a used vehicle they did not tell me the vehicle service contract was added on nor the cost of it $4,100. I was told I could cancel the gap insurance at any time which cost $1,200 at the time of sale I called them to cancel the vehicle service contract and the gap insurance on 10/20/2023 with the odometer reading and 98% of it was unused the amount of 5,194 was supposed to be paid to ******* *** **** financing on the loan principal . it has been over a month and no action has been taking to get this resolved they will not return my phone call nor respond to an email. They told me about something called Nano cure a ceramic coating on the outside and inside of the vehicle I told them I did not want it the reply I have to take it it's already been done at the cost of $995 above the cost of the vehicle after a few days the vehicle did not look the same I then researched the product and washed vehicle and no difference I took it to a professional ceramic coating place and was told it did not have a ceramic coating on it. The total amount that should be paid back to ******* *** **** financing is $6,189

  Customer Answer

  Date: 12/12/2023

  I have not heard from the business in response to my complaint.  

  Hello Miss N*** Greensboro Honda contacted me on the 8th the lady said she would take care of it but I have not heard anything back from them and nothing has been done as of today. She told me I could keep the gap insurance and still canceled the vehicle service contract she did not mention anything about the Nano cure I am still waiting to see what they will do about this situation. I don't know if I should try and contact the person I spoke to or give it a few more days if you have a suggestion please let me know thank you

  
  

  Business Response

  Date: 07/31/2024

  See attachments

• Initial Complaint

  Date:10/25/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom this may concern; My wife and I purchased a ** *** * ***** ***** from Greensboro ***** in Greensboro ** on 10/16/2023. We were led to believe that there was no room for discounts on the vehicle, it came with factory warranty along with some added warranty. We also were under the impression it came with a set of keys meaning two. We paid like 45 thousand dollars for this vehicle not to include the $414.16 I paid ***** to make me a key. We financed through our credit union. I wrote a check and my wife financed the remainder, at the end of the purchase the salesman started looking for the 2 keys. Only had one. We conversed that night, told to come back tomorrow and would see where the other key was. No luck, I was given one wiped clean and was told to see if ***** could program it. Nothing! I called ***** Motor corporation for some help, nothing! I filled out complaint form called back on 10/20/2023. I was told to call ***** because it's their vehicle. I heard the young lady snickering under her breath. I'm 55 years old and not a fool, this was the most asinine statement I've heard. We paid ***** in good faith, we trusted their business. Our checks and financing went through but we were left with key fob bill! I did reach out to ***** but as I thought it's not their problem. I reached out to ****** ********** ***** in ********** ** because I recently found out they bought all of Crown stores in Greensboro.*************, left a complaint on 10/20/23. I was contacted on 10/23/23 spoke with a certain person for privacy I will not call their name, asked the nature of problem in my words and was told she'd reach out to Sales General Manager along with General Manager up in Greensboro and would get this handled. I was asked of named person if I knew him? Either way I was told someone would call me and get this handled. Nothing as of 10/25/23. I am so disappointed as to where business and customer service in America has gone too! Sincerely dissatisfied customer.

  Customer Answer

  Date: 11/06/2023

  I have not heard from the business in response to my complaint.

  To whom this may concern:  Dawn from ****** ********** ***** in ********** ** stated that an ** or Allen W****** at Greensboro ***** reached out to me. I've not heard or seen anything directly related to this issue or concern.  I thought that BBB would reach out to these persons as well.  Thanks 

  Business Response

  Date: 07/31/2024

  See attached response

• Initial Complaint

  Date:03/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am Filing a complaint against Crown Honda now Known as Greensboro Honda for the Following reasons. My girlfriend and I bought a car back in 10/10/2022 from then known as Crown Honda. We told the finance rep ******* not to give us any extra warranties and services. The rep did not do that and nailed us on almost 5K in extra fees without our knowledge or consent. Now that I have asked Honda to refund the contract amount to the lender they are denying responsibility even after I Forwarded an email straight from the company stating that Honda is responsible at 110% for the restitution of that cancelation and the refund to the lender to go into the Vehicle payout. This business has a decent amount of complaints online on different review platforms and it is not the first time ******* has been seen involved in this same issue with other buyers.

  Business Response

  Date: 06/19/2023

  Thank you for the opportunity to look into this concern.  We have confirmed that the dealership has replaced the radio. We apologize for the inconvenience and any delays that were caused in the processing of the warranty cancellations as a result of the dealership ownership changing during that time period.  

• Initial Complaint

  Date:11/05/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 1st, I went into Crown Honda Greensboro looking to purchase a brand new 2022 Honda Accord. Keavie ******* was my salesperson. After being made aware that I was looking for a new vehicle, he proceeded to show me a Pre-Owned vehicle under the pretense that it was a new vehicle. It was after signing the contract that I was made aware that the car had not only had a previous owner, but had been involved in a car accident. The previous buyer had owned the car for less than a year before being sold back to the dealership for undisclosed issues based on the ****** report. Also, typically, you are given the option of whether to make your first payment in 30 or 45 days, but I was not given that option. My first payment is due on December 1st when I should have been given the option of December 16th as my first payment due date. There were no details being covered as I was signing and no talks of the term of the car loan as I was just signed up for a 7-year payment plan without my approval or review.

  Business Response

  Date: 11/07/2022

  At Crown Honda we strive to provide an excellent guest experience with each transaction, so it is disappointing to us to learn that Ms. ******-***** was not satisfied with her purchase. We are not sure where any miscommunication could have happened that Ms. ******-***** was not aware that the vehicle was used; nor was she told by anyone the vehicle was new. Ms. ******-***** test drove the vehicle which clearly displayed the mileage, 9404.  When Ms. ******-***** met with the finance director to review/sign the purchase documents, she was presented many documents that indicated the year/mileage, preowned certification document and previous ownership.   Ms. ******-***** also was presented and signed a Carfax that clearly shows the vehicle had one previous owner/history.  At no time during that process did she state that purchasing a certified vehicle was not her intent as she states in this complaint. 

  
  In regards to the financing, Ms. ******-***** was not signed up on a 7 year plan as she states, the term is 75 months (6 years and 3 months).  This was clearly on the forms that she signed showing the term, the annual percentage rate and payment amount. This is the first Ms. ******-***** has mentioned not being pleased with the terms. All the information can be located on the truth in lending portion of the contract.  We can provide copies of all signed/acknowledged documents showing the information above.  We are happy to review the paperwork with Ms. ******-***** to answer any questions she might have. 

  
  While we strive for complete customer satisfaction, we do feel this is simply a case of buyer’s remorse after the purchase.

• Initial Complaint

  Date:09/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Crown Honda Greensboro, NC had replaced my old caliper with a defective caliper. I called them to get it replaced and they replaced it. Now I live in GA, ***** **** *** ****** are telling me that same caliper I got replaced is defective. Crown Honda should reimburse me for the cost of this new caliper and refund me for the defective caliper as well. In their paperwork they don't even list an amount or what happens in their records. I asked for the manager Zach and the service advisor Sean to give me a call back on 9/1/22 but they have not returned my call. I believe at this point they are dodging me.

  Business Response

  Date: 09/09/2022

  Thank you for the opportunity to look into this case and respond.  At Crown Honda we strive to provide an exceptional guest experience with each visit, so it goes without saying that we are sorry to hear we let down our customer. 
  
  Mr. ***** during a visit on 8/13/2022, we recommended replacing the caliper as well as the rotors and brake pads on rear. See attached inspection report.  We were given the approval to replace the caliper but not the pads/rotors. On 7/1/2022, we were contacted by the customer advising the caliper was leaking again.  The caliper was not a defect part, as stated in the complaint, but damaged due to neglect of the customer not replacing the pads.  As a courtesy, Crown Honda paid for the vehicle to be towed in so we could replace the caliper at no charge.  Our concern is that if he has not yet replaced the pads then this issue will continue to happen because of how the caliper is designed. If the pads are too low the caliper will continue to spin itself all the way out until failure/ leak. We feel the damage is being done because of the failure of the customer to replace the pads, therefore, we do not feel that Crown Honda should be responsible to continue to replace calipers (free of charge) as a result of the neglect to maintain the pads. 
  
  We respectfully decline to assist at no refund the repair.
  

  Customer Answer

  Date: 09/13/2022

  Attached I have the receipt of ***** **** saying it was defective. I already had the rotors and pads replaced outside o Crown Honda due to lack of trust in their skills. I am seeking them to reimburse me for the services they provided and be having to get a new caliper much later.

• Initial Complaint

  Date:09/04/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I, ***** ***, purchased a brand new Honda Civic Coupe with VIN ***************** at the Crown Honda Greensboro on August 20, 2016. The total payment of the vehicle was $24,200, which was divided between a deposit of $3,000 and a cashier's check of $21,200. I drove the car back home on the same day and subsequently received the registration and license plate from the state of Virginia. Since then I have been using the car normally, renewing the registration and annual inspection every year. At the beginning of the year 2020, I moved to New Jersey, I then discovered that I did not have my title, I thought I had lost my title and wanted to request a duplicate title from DMV, but DMV then denied my request and at that point, I discovered that the car had a lienholder: ******** ***** Finance Corp. I have never had any dealings with ******** ***** Finance Corp. because I purchased my car in full at the dealership, the car was a new car at the time. I then contacted ******** ***** Finance Corp., and their customer service said that their company did not have any record with my car or myself. So I think this is the fault of Crown Honda of Greensboro because I didn't finance my car, especially since I didn't have an SSN at the time. I then contacted Crown Honda of Greensboro and spoke with "Kay B******", the only employee in charge of title issues at this company that I could contact, about my situation. Kay B****** applied a lien release for my car to ******** ***** Finance Corp., but as of September 4, 2022, nothing has been done. My attempts to call Kay B****** have gone unanswered, emails sent to Kay B****** have never been answered, and I still have not received the title for my car. Kay B******'s phone number is 336-********, and the email address is ******************.com. This is a fraud, and I demand that Crown Honda of Greensboro immediately contact the corresponding company to release the lien on my car and issue me the title of my car.

  Business Response

  Date: 09/06/2022

  Thank you for the opportunity to look into this one.  We have received the clear title from the state of GA and will be overnighting to our customer today via *** **.  We apologize deeply for the inconveniences and hope this helps resolve the concerns.