Customer ReviewsforImpex Auto Sales

I give them 1 star for there new building. Chris B**** was our sales person. We found a car we liked and proceeded in test driving it. Came back and set down to have some numbers done. I suggested that I could be the cosigner since I knew I had a better credit score. I checked several of time with Chris to make sure that we were both on the same page on me being the COSIGNER and he said yes. He comes back and present a bill of sale. Everything was fine until I find myself being the Primary buyer and not the Cosigner as I had requested. I brought it up to his attention and he assured me that I was the cosigner. After I asked for him to verify, he brings someone out to explain to me why they put me as the Primary buyer. I want people to understand that this was done WITHOUT my consent. After we went back and forth on this particular car and seeing how else we can get it without me being on the loan, my boyfriend goes with his dad to the bank directly to get a loan and is approved. My boyfriend then gets a call from Chris saying that it has been flagged as an illegal purchase and Chris sent the paperwork through without us finalizing anything. Tried calling Chris to see why he did that without anything being finalized by us and to see how it is illegal. I asked to speak to a manager and he got upset, said he would have his manager call me and hung up the phone. He then text me to say that they can not talk to me as I am not on the loan, funny as I have been on this process from the beginning. Ms. Jennifer (his manager) then calls me and we speak about the issue. She say that it is illegal and that no matter what, it was going to get flagged and that they did everything they can do to help us. We called the bank and it turns out that the dealership was the one who reported it as an illegal purchase not the bank. Crazy! Cant help but wonder if it was because of our ethnicity! Never the less we will be pleased to take our money somewhere else!

While it is never our intent to mislead any of our customers we always strive to yield the best results for all of our customers. However we sometimes fail and must unpack statements like these that were made against us here and on other various platforms. First of all regardless of whether any customer is in first or second position on any auto loan in America it reports to every credit reporting agency or bureau as simply Joint. There isnt and has never been any indicator on all of the credit reporting agencies as to who is first or second. No one gets more or less credit. Always 50/50 regardless of the positioning. So no harm will ever be done strictly from a reporting standpoint but again to a customer we can see how this may upset some. In this particular loan application the only way to yield a favorable result and to not disclose sensitive information online for all to read was for it to be done exactly as our dealership did. Unfortunately there was some miscommunication from employee to employee which we take full credit for that caused this unfortunate situation. And at this time we make it known that this employee is no longer an employee of our company. So there's that. As to any flagging of an illegal purchase that was not done by Impex. That was solely the lenders decision after receiving a second application, not done in our store, that did not follow the details of the first application done in our store. Unfortunately when a loan application done inside any dealership is later reapplied for outside of our dealership that has any deviations from the original application with that same lender it is in fact the lender that flags it. Not the dealer. We do not sale auto loans here. We sale preowned vehicles. Any decision made by our lenders is in fact the lenders decision. Not ours. If we had anything to do with a lenders decision we would have them approve everyone that walks into our store being again, we sale automobiles not loans. Lastly Impex Auto Sales is filled with many different ethnic groups from Middle Eastern, Caucasian, African American, Hispanic, Native American, and on and on. We do not see Race when dealing with any of our thousands of satisfied customers. We only see an opportunity to hopefully sale someone a preowned vehicle that makes them happy in life and provides them with many years of continued use. We do want to take this time to once again apologize for any and all frustrations this may have caused in this complaint. We will learn from it and hope to do better each and every day moving forward. 

I find your response to be tasteless and less than satisfactory. This response is very similar to what I experienced that day in your dealership, it is dismissive and justifies the unethical actions of your company. Although, it does not matter who is listed as the primary and co signer regarding financial burden, Chris B**** was instructed MULTIPLE times that I would be the cosigner. He took it upon himself to file the paperwork to benefit his needs and then once the error was caught, multiple individuals came to me to JUSTIFY THE UNETHICAL ACTIONS. This is disheartening and I want to inform all customers to stay away from this business. There is no wonder that you all have such terrible reviews, especially after seeing how you respond to this complaint. Also, we verified with the bank, and they informed us that it as IMPEX who filed the loan as illegal. Your business practices are unethical and every person in management has not done anything to ease the situation , only to justify their actions. Feedback should be taken constructively when running a business! All feedback is room to grow, not to get passive aggressive with your customers. Although you may not SEE race, you can most definitely judge a person by their appearance. During our time visiting your lot, we were brushed off multiple times. Once the application came back approved, that’s when we got the attention we deserved as paying customers. All in all, you never know who you encounter and every customer should be treated the same! Thank you for your lack of handling this situation in a professional manner, we found a better deal at a different lot with a company who valued us from the time we came to the lot and left with a new purchase.

Very disappointed in the service I received to purchase a new vehicle. I messaged to a sales representative for 2 weeks on the exact vehicle I wanted. Then drove a 6 hour round trip to be told they don't have what I want .I was then tried to consider the exact opposite of what I wanted. Very disappointed in this business

Dear *****, I'm very sorry for the disappointing experience you had with us recently. Your feedback is extremely valuable to us, and I am genuinely sorry to hear that we could not meet your expectations. We strive to provide the best service possible to our customers, and it is clear that we fell short in your case. I understand that you spent a significant amount of time communicating with our sales representative about the specific vehicle you wanted and then made a long journey to our dealership to find out that we did not have the vehicle you were interested in. I can imagine how frustrating this must have been for you, and I apologize for the inconvenience and disappointment this caused. Moreover, I am sorry to hear that you felt pressured to consider a vehicle that did not meet your requirements. Our intention is always to help our customers find the best match for their needs and preferences, and I regret that we failed to do so in your case. We take your feedback very seriously. I have already started a thorough review of your case with our sales team to understand where we went wrong and ensure this situation doesn't happen. To make amends, I want to help you find the vehicle you seek. If you are still in the market for a new vehicle, I would appreciate the opportunity to discuss your requirements and preferences. I will do my utmost to locate the vehicle you desire. Once again, I sincerely apologize for the inconvenience and disappointment you experienced. We value your business and hope to have the opportunity to serve you better in the future.

I purchased a car with extended warranty from this dealership in August 2021. I trade that car for a brand new car in April 2023. I canceled the extended warranty on April 2023. I received a confirmation email from the extended warranty with a note, I will receive the remaining balance ($1120.23) within 8 weeks. This dealership refuse to send me the check, they said, the financial bank need to send the check not the dealership. The bank and the extended warranty company said, the dealership need to send the check. I have had another car with a different dealership, what a trade in for a brand new car, and the dealership send the remaining balance of the extended warranty within 10 days after I canceled that car extended warranty.

Impex has since reached an agreement with ***** and have mailed her all funds owed. While no excuse can change what happened we have had some employee turnover that caused this. One employee working on cancellations left our employ and didnt do a great job communicating what was finished and what wasnt. Regardless if was our fault and we do wanna take this opportunity to apologize to ***** for any and all troubles this may have caused. 

Thank you

Don't believe those positive Google reviews. Read many of these negative yelp reviews. They are the most honest ones. These salesmen are a bunch of liars. Don't ever buy a car from this dishonest company. I made the mistake & bought one for $20000 cash & had to put another $5000.00 & sent the owner Bilal H**** the invoice, just to make the vehicle safe to drive. These liars said the car was inspected but it wasn't. The service department are bunch of liars. Don't make the same mistake like I did. Stay away from this lying dishonest company. Don't believe those positive Google reviews. Read many of these negative yelp reviews & BBB complaints. They are the most honest ones. The only honest employee here is Finance Manager Steve W***. The owner Bilal H**** never responded to any of our inquiries!! He just didn't care. He's an absolute disgrace. I repeat don't make the same mistake I did. DON"T EVER BUY A VEHICLE HERE!!! If you do have it checked out by your own professional mechanic prior to purchasing & not Impex's incompetent lying service dept. I know it's been a year since this complaint but I'm still fuming about all the money I spent & not one of these crooks ever got back to me.

We apologize for the negative experience you had with our company. We take customer feedback seriously and strive to provide the best service possible. We understand your frustration and regret any inconvenience caused.
Our intention is never to mislead our customers, and we apologize if there was any miscommunication or oversight on our part. We aim to provide accurate information about our vehicles, and it's unfortunate if there were any issues that were not properly addressed during the purchasing process. On the documents I reviewed the only area I saw notated where the wheels and I see an invoice charged to us for said repair. If there were others again we apologize and understand things can be misplaced a year after the fact. 
Regarding the lack of response, while I cannot comment on the specific circumstances of your situation I assure you that we value each and every customer and their satisfaction is of utmost importance to us.
We encourage our customers to have independent inspections conducted on any vehicle they are considering purchasing, as it can provide valuable insights and help make an informed decision. Especially vehicles that are close to 20 years old. We apologize if you feel that our service department did not meet your expectations. We strive to continuously improve and appreciate your feedback in this regard.
We take your complaint seriously and would like to resolve this matter to your satisfaction. We are committed to addressing your concerns and finding a resolution that is fair and reasonable.
Once again, we apologize for the inconvenience you experienced and appreciate you bringing this matter to our attention. We value your feedback as it helps us improve our services and ensure that such issues do not occur in the future. I look forward to speaking with you and working towards a resolution.

Thank you to Impex auto sales for finally responding to our many requests. We would like to know what you could do for us after all the money we laid out to make the care safe. Your assistance would greatly be appreciated. Thanks again for finally getting back to us.

I still haven't heard from Impex Auto sales. In addition nobody @ Impex encouraged me to have an inspection on the vehicle. I can see why because the vehicle needed $5000.00 in repairs just to make it safe to drive. I certified mailed you the invoice of the repairs about a year ago & no response from Impex. I have the return receipt that the owner /rep received the repair invoice. You shouldn't be selling vehicles that are not safe to drive no matter the age. So I haven't heard from Impex . Does this mean you're not going to assist us with some reimbursement? Or is your comment above not truthful. I'm waiting to hear from you regarding this matter.

When I purchased the vehicle the salesman Raul said the vehicle was checked & everything is fine. Wrong review the invoice we mailed you from Lexus. Your service Dept did nothing to followup on our concerns about the vehicle. Being that the vehicle is 20 years old Impex should have performed a complete check on the vehicle before putting it on the lot.

I still haven't heard from Impex auto sales. Doesn't surprise me. In addition If you're looking for some restitution from Impex auto sales make sure you file a complaint with BBB & not a personal review. You will only get restitution by filing a complaint. As you can see Impex auto sales had around 30 complaints in the past year.

I purchased a car from Impex that had damage to the passenger mirror and I asked for money off the price or for them to repair it. They said they would fix it and "make it right." They gave me a piece of paper that said "Owe You" and told me to make an appointment within 30 days. Before I signed the paper I specifically asked if they would be using Honda parts and not a knock off and Sammy said yes. The apt was made and when we tried to confirm how they were going to fix it, we couldn't get an answer. I called for 3 days trying to get a service mgr to call. I ended up driving to the service center and speaking to the mgr. when I asked how they were going to fix it he said they would repair it. I then asked him to tell me how. He said bondo, sand and paint. I had already had a body shop tell me the housing needed to be replaced, the damage was to bad for bondo. He told me I had signed the paper that said repair not replace. He was so disrespectful and his sarcasm was not appreciated. When I told him I specifically requested Honda parts he said, it will be, the original mirror is a Honda part. I told him I would take it to my body shop and that I would also be writing a review. I left and 15 mins later he had the front desk person call and say they would order the housing part. I told them thanks, but no thanks! He was the epitome of the slimy stereotypical car salesman. I wouldn't trust them with the car. Please think twice before buying from them. Once they have your money, you are not important to them. I wish I had read reviews before we went there. My comments are not unique ...no call backs and not doing what they said they would is a common theme with this business. BEWARE!

Thank you for taking the time to share your recent experience with us. We are deeply disappointed to hear about the issues you've had with our service, and we apologize for any frustration and inconvenience this may have caused.

At Impex, we strive to provide excellent customer service and high-quality repair work, so your feedback is extremely valuable to us. It's clear from your comments that we did not meet your expectations this time, and for that, we are genuinely sorry.

We are addressing your comments about the lack of communication and transparency within our team as well as the disrespectful attitude you experienced. Our team should always be respectful and forthcoming about the details of any repair work. We appreciate your patience in this matter as we work to rectify these issues internally.

It is our responsibility to honor our promises, and we regret any misunderstanding about the terms of our agreement. We understand that you requested original Honda parts and expected a replacement rather than a repair. We will review our "Owe You" process to ensure clearer communication and understanding of such agreements in the future.

We also take your criticism about our overall customer service to heart. At Impex, we believe every client is important, regardless of whether they are potential customers or have already made a purchase. Our goal is to create long-term relationships with our clients based on trust and mutual respect. We regret that we fell short of demonstrating these values during your recent visit.

Again, we appreciate your feedback, and we're sorry that we didn't deliver the service you deserved. Your experience is certainly not indicative of the level of service we aspire to provide.

We would appreciate another chance to serve you better. If you're willing to give us this chance, please reach out directly to me. We would like to address your concerns personally and see how we can make amends. I have confirmed that we have received the part needed and would love nothing more than to install it.