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ComplaintsforAmbassador Veterinary Mobile Service
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Complaint Details
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Initial Complaint
11/29/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Ref case #******** associated with the company he’s doing business for. On 11/10/23 Dr Michael J C*****, DVM signed a cert to travel for a puppy I was having delivered supposedly on 11/14. Puppy didn’t arrive until 11/17 and was sick. Take vet on 11/20 and medication started for a respiratory illness. After calls and discussion to dispute why on the vet cert he signed there was a “post date” for a vaccine I was told he doesn’t actually see the dogs when they get the vaccines the “medical team” just does them and then he comes in to sign the vet papers. If you look at all the BBB complaints for ********* ******* as far back as they go, they are continuously signing off and sending sick puppies to people and refusing to take responsibility for it. I would like this to be a formal complain of unethical practices that are being done by both the vet and ********* ******** ***.Business response
12/13/2023
To Whom It May Concern:
I regularly examine puppies at ********* ******* prior to issuing travel certificates. I examined Buster on 11/10/23. Buster was bright, alert and responsive. He showed no signs or symptoms of respiratory illness. I also performed a fecal exam which was negative,
While I did not personally administer Buster's vaccines, they are listed on the travel certificate in order to inform Ms. ******** of the vaccines that were given.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.