ComplaintsforComplete Filtration Services, Inc.
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Complaint Details
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Initial Complaint
10/30/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered a filter from the online site of this business: ***********.net. I realized it was the wrong filter. The company promises a refund if returned within 30 days but requires that you first contact them for a return approval number.I have made numerous attempts to contact this company. I have emailed 4 times. I have called three numbers associated with them: one is no longer in service, one is now assigned to another company, and the third instructs the caller to send an email.From other complaints noted here, this is not an aberration. I would like the company to contact me and provide the required return authorization number, and process that return as soon as possible.Initial Complaint
07/08/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
You sent a payment of $20.95 USD to Complete Filtration Services ([email protected]) It may take a few moments for this transaction to appear in your account. Transaction ID 7**************** Transaction date Jun 28, 2022 10:38:25 PDT Merchant Complete Filtration Services [email protected] ************ Instructions to merchant You haven't entered any instructions. Invoice ID ***************** Shipping address - confirmed *** ********* ***** ******* ** ******* ********* ** ********** United States Shipping details The seller hasn’t provided any shipping details yet. So they took my money, the wrong part, want to return and get my money back! i have sent three emails and tryied too call( they don't answer phone calls)Initial Complaint
06/07/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
on Friday may 27 ,2022 an order for Whirlpool water filters item 149008 , 4 pack x 2 for a total of $46.10 was placed on line with filters4you with a contact site of [email protected] . The contact sight does not give access to contact them , the phone number listed 252-752-3340 is not a working number so I have no way to contact them. The filters that was sent to me were individual wrapped filters with no identification on the item .The filters received are not the same quality as the whirlpool 149008 filters that I have on hand . The filter portion is not the usual filter membrane that is on my correct whirlpool 149008 filters , but appear to be nothing more than folded paper . This appears to me to be a bait and switch business with a product of very poor quality . The ad sight clearly stated Whirlpool 149008 water filters ,which what I received is not that item. my order number from filters4you is 8647. The address for filters4you is 2841 Edwards Drive , Simpson North Carolina, 27879.Not sure if this is a real address . I have sent them an e-mail to their contact sight but have not received an response yet.Initial Complaint
11/22/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On September 6, 2021 I placed an order for water filters for my filtration system. I still have not received filters as of today. In October I sent several messages to company requesting refund for product that have not received. On October 30 they claimed a refund had been made. It is November 21, 2021 and no product, no refund. So as I told them I am reporting them for bad business practices. That seems to be my only recourse. When I was kind they liked to ignore so I don't have proof of some of those correspondences. The threats were the only way they would pay attention to my concerns. I know to many think $31. Isn't much but it's the principle of things. I paid for a product and didn't receive it so I deserve to have back what is mine.Initial Complaint
08/10/2021
- Complaint Type:
- Product Issues
- Status:
- Unresolved
Filters4you ORDER #**** Thank you for your purchase! Hi *****, we're getting your order ready to be shipped. We will notify you when it has been sent. View your order or Visit our store Order summary 10PK of Big Blue 1 Micron 20" x 4.5" Sediment Water Filter Cartridge by CFS × 1 $99.99 Subtotal $99.99 Shipping $0.00 Taxes $0.00 Total $99.99 USD Visa (ending in ****) $99.99Business response
08/24/2021
Business Response /* (1000, 5, 2021/08/11) */ Hello, For the first 30 days after your purchase you may return merchandise for a refund, excluding any shipping charges. Returned or exchanged products must be in brand new, mint condition, and have all original manufacturer's packaging, materials, and accessories, including instruction booklets, packing inserts, and blank warranty cards. The original manufacturer's labeled packaging should be enclosed within an outer shipping box. Please do not write or place shipping labels or stickers on the manufacturer's packaging. All returns require tracking numbers please email them once the items have been shipped back. You may return products to Filters4you *********** RMA (Use your order number) **********, NC ***** Thank you, Returns Department Filters4you Consumer Response /* (3000, 7, 2021/08/12) */ I will return the product as instructed and wait until I receive a refund before closing the case. Thank you
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Customer Complaints Summary
5 total complaints in the last 3 years.
1 complaints closed in the last 12 months.