Business ProfileforTreybrooke, LLC

My husband and I signed a pre-lease agreement with Treybrooke apartments for a July 29,2023 move in. We signed this at the end of June. At that time Treybrooke did not have an available apartment so they told us that the pre-lease meant they would have one ready for our move in date but that we would be able to walk through and approve before moving in. We were told to come in on July 15, 2023 for the walk through. When my husband and I walked into the unit it reeked of cigarette smoke. It was in the walls, coming through the vents. We promptly went to the office and told them we could not accept this unit as is. The office proceeded to try to tell us it was just stale as if we don't know what cigarette smoke smells like. They said they would use an ozone machine and we could come back in a few days to see it again. We came back a few days later and it still smelled heavy of smoke. They had plugged febreeze air freshener into the walls to try to mask the smell. We went to the office and told them absolutely not. So they took us to another unit and said we could have that one. That unit was not renovated and looked nothing like the one we requested AND they wanted us to pay the same price. So we said no. They then told us they would not be willing to return the 300 dollar hold we paid to sign the prelease. We asked why and they told us we were breaking a lease. This is ridiculous, We never moved in and we never approved an apartment. It is on them that one of their units was smoked in and they should resolve that. We would like our ************************************************************************************** getting a unit ready for us.