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ComplaintsforPerez Jewelry LLC
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Complaint Details
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Initial Complaint
12/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
ON 04/14/2022 I SPOKE TO ***** AND ***** THE STORE OWNER ABOUT REPAIRING THE SIDES OF MY LATE MOTHER'S RING. ***** SAID TO ME THAT HE COULD FIX THE RING. AND GIVE HIM A COUPLE WEEKS. IN THE FIRST PART OF JUNE I CALLED TO SEE IF THE RING WAS READY FOR PICK UP HE ***** TOLD ME THAT THE OWNER WAS IN MOROCCO. I SAID OK WAITED ANOTHER MONTH THE STORE ASSOCIATEAT THAT TIME TOLD ME THAT HE WAS STILL IN MOROCCO AT THAT TIME I ASKED FOR HIS NUMBER AND I SPOKE TO HIM AND HE SAID THAT HIS MOTHER WAS SICK AND AS SOON AS HE GETS BACK HE WILL MAKE SURE I HAVE MY RING THAT IT WAS IN THE SAFE AND HE ONLY HAS THE KEY. HE ALSO ASKED ME FOR A PICTURE THAT LATER I WAS TOLD BY ***** THAT HE WAS GOING TO MAKE THE SAME RING. THIS HAS BEEN BACK AND FORTH COMMUNICATION SINCE APRIL HE IS NOT TRYING TO RESOLVE THIS MATTER. IT WAS TICKET NUMBER *****
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.