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ComplaintsforRafters Social Club
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Complaint Details
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Initial Complaint
04/12/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
This past Friday a group of my friends and I decided to go downtown for the first time in awhile . Some friends came from out of town and so we wanted to get out and enjoy the night. When we got downtown we decided to try out Rafters as it was the first club we approached coming out of the parking deck . We got in line and all of my female friends were all let in . At the back of our group stood one of my friends boyfriend (a white male) and my male Bestfriend (a black male). While my friends boyfriend was able to get in with no issues , once my Bestfriend approached the door , the bouncer preceded to ask for a college ID . When my Bestfriend responded that he doesn't attend *** (bc he goes to college in *********) he was denied entry . I went up to the bouncer as I was standing at the door waiting and explained that he was with my party and that no one had asked any of the other 8 of us for a college ID . He responded "well , I wasn't up here when you were up here". (Mind you I haven't left from standing at the door because my entire group hadn't gotten in yet.) I simply responded and said well if he is unable to be let in, then we all need our refund because we aren't able to stay here . He then tells me that they don't do refunds and that our money was lost . When I asked to speak to his manager he broadened his chest and stepped to my face in means to intimidate me and says "I am the manager " which I know was a lie because he looked like a child and someone I had never seen in the club before. I responded that I wouldn't leave from in front of the exit door until my money was refunded or my friend was let in . The bouncer then pushed me out the door and threw $20 at my face .
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.