ComplaintsforPort Health Services

• Initial Complaint

  03/18/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have been going to Port Services since January 11th. I was seen January 11th, January 18thm and February 14th. I have been billed as I can see through my insurance, but I have not received any bill from PORT. I have been calling regarding this for 3 weeks and have not been able to get anyone. I have left several voicemails with different members of staff, the billing department, and asked my counselor about the issue. She could see the amount owed which different from my insurance claim, I do not want to pay until I receive clarity. Apart from this, I was supposed to meet with a female Psychiatrist, and they placed me with a male without my consent and did not inform me. When I got the reminder I called about it being a male and they told me I had asked to change it (false information). They went on to tell me my counselor put me with a specific psychiatrist for a reason, even though my counselor had put me with a female and that had not taken heed of her original instructions. The male psychiatrist, Dr. *********, put me on 4 medications starting at the same time. The initial appointment went alright. Second appointment was less than 5 minutes (recorded on the video screen). I was not having positive changes so he doubled some of the medications. This worsened my experience but I cannot afford to pay 120 dollars per visit for less than 5 minute appointments... I have been calling and trying to resolve with them since Feb 28th, the first time someone contacted me back was yesterday afternoon and they said they could not do anything aside from email the billing dept and supervisor to contact me... Which has not been done.

  Business response

  04/08/2022

  Business Response /* (1000, 15, 2022/04/08) */ We unfortunately were not aware of this issue until 4/6/22. We immediately contacted the consumer and came to a resolution. She provided us with some very honest and valuable feedback. We will use this to help make improvements to some of our systems and processes. We are highly committed to providing quality care. **************** PORT Health Consumer Response /* (3000, 17, 2022/04/08) */ The company did have two individuals reach out to me both in regards to billing and the complaint itself. Both individuals were very polite and understanding. However, resolution for my case is not really available due to being charged for inadequate service, not having my preferred name and pronouns respected on multiple cases, and being told conflicting errors for billing. For instance, I was told that bills had not been sent out due to an update for billing, so no one had been receiving bills for services. Which makes me wonder: if no one is being reached out to, how are they to know their charges? What about the people not constantly reaching out? And I have called a ridiculous number of times and left several voicemails, so them saying they were not aware of this beforehand when I've done everything they would've asked.... I don't think there is a resolution we can reach. I appreciate the contact on 4/6 and 4/7. Thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩