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ComplaintsforDex Imaging
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Complaint Details
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Initial Complaint
06/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Dex Imaging sold us a copier under lease that has not worked since the day we received it in January 2024. There were several items that should have come with the copier such as the side finisher, orc licensing, wireless card etc. We've had issues with various aspects of deployment and ***'s service team has had no idea how to resolve these issues. We've now had the copier for 6 months and still haven't been able to use it. Dex is unresponsive to phone calls, does not return phone calls or emails and their service techs do not resolve issues.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.